Poor experience. Purchased online to collect in store.
Order not confirmed online, store pick up date unclear. ThIs required a phone call to their HO where they then kept me on hold for 15 mins....
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Product reviews
Date of purchase: 17/01/2018
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Trusted Customer
8 years ago
Quick delivery and the fact that ts not a flat pack did it for me. Good value for money..
I ordered a new kitchen bin almost a month ago. Their website directed me to free delivery to my local post office, which I selected. Delivery was expected within 1 to 2 weeks, so yesterday I dropped...
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Ruth
Leekes
8 years ago
Good afternoon and thank you for taking the time to write this review. First and foremost, we want to apologise for the inconveniences caused as a result of the lack of correspondence from us. We hope you can pardon us as this is not how we conduct our communication with our customers.
The Parcel Force Convenient Collect is a new service which we're offering and unfortunately, we have missed the mark on this occasion and we are so sorry. However, we have taken your feedback on board and it has allowed us to address where we went wrong. This helps us to avoid anything similar from happening again. We apologise again that you were dissatisfied with the service that you received and please don't hesitate to get in touch if you have any queries. Thank you. Ruth.
The assistant who served me was very friendly, knowledgable and very professional, nothing was too much trouble. She was actually on the collection desk when I went to pick up my quilt and remembered...
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Ruth
Leekes
8 years ago
Good morning, Mrs Painter and a big thank you for taking the time to write this wonderful review for Leekes. We are so delighted to learn that you were impressed with the service which you received from our Llantrisant store. Our staff are recognised for their efficiency and friendliness, so we are thrilled to learn this was reflected during your visit. We really look forward to assisting you again in future. Ruth.
Product reviews
Ruth
Leekes
8 years ago
Many thanks for reviewing your recent order from Leekes, Mrs Painter. We are so thrilled to learn that you're satisfied with the Trendsetter Nimbus Gold Collection 10.5 King White, and that it's everything you had anticipated. We hope you enjoy the product for many years to come. Ruth.
Well stocked store, if a little untidy.
Good prices.
Easy to check store stock online.
Easy online ordering for delivery to store.
Friendly staff on the phone and in store, but very slow to get...
As one of the UK’s leading independent retailers we’ve hundreds of thousands of customers who have enjoyed a breadth of homewares and home improvement products that can only be found in a Leekes home store.
By offering customers an unbeatable choice of furniture for every room in the house, and also being home to the biggest kitchen and bathroom studios you’ll find anywhere, we believe we’ve earned the right to call ourselves ‘the home experts’.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
As one of the UK’s leading independent retailers we’ve hundreds of thousands of customers who have enjoyed a breadth of homewares and home improvement products that can only be found in a Leekes home store.
By offering customers an unbeatable choice of furniture for every room in the house, and also being home to the biggest kitchen and bathroom studios you’ll find anywhere, we believe we’ve earned the right to call ourselves ‘the home experts’.
The Parcel Force Convenient Collect is a new service which we're offering and unfortunately, we have missed the mark on this occasion and we are so sorry. However, we have taken your feedback on board and it has allowed us to address where we went wrong. This helps us to avoid anything similar from happening again. We apologise again that you were dissatisfied with the service that you received and please don't hesitate to get in touch if you have any queries. Thank you. Ruth.