Hi John.
We’re truly sorry to hear about the delay with your delivery and the lack of thorough communication regarding the issue. Unfortunately, there was an unexpected delay from our supplier, which in turn affected your order. While this situation is beyond our control, we fully understand the frustration it has caused.
Please accept our sincere apologies for the inconvenience. We appreciate your understanding and hope you return to us in the future.
Prompt delivery,easy tracking of order.unfortunately I ordered this originally from a different firm who failed to deliver and I am still waiting for a refund ,which I will have to claim back via my...
Customer care were fantastic. They couldn’t do enough to help me. Very professional and very pleasant. Easy to deal with and they went above and beyond. Fantastic service
Hi Stephen. Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you experienced issues with your order. Unfortunately, there were significant delays from our supplier, which impacted your order. We completely understand how frustrating this can be and we apologise for the inconvenience. Regarding the product errors, we weren’t able to find any notes in your order details mentioning this. As we are truly disappointed that your experience with us fell short, we would like to make it right by sending a gift card to the delivery address to cover the cost of the delivery charge. We hope this gesture helps to restore your confidence in us and we would be grateful for the opportunity to serve you better in the future.
As one of the UK’s leading independent retailers we’ve hundreds of thousands of customers who have enjoyed a breadth of homewares and home improvement products that can only be found in a Leekes home store.
By offering customers an unbeatable choice of furniture for every room in the house, and also being home to the biggest kitchen and bathroom studios you’ll find anywhere, we believe we’ve earned the right to call ourselves ‘the home experts’.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
As one of the UK’s leading independent retailers we’ve hundreds of thousands of customers who have enjoyed a breadth of homewares and home improvement products that can only be found in a Leekes home store.
By offering customers an unbeatable choice of furniture for every room in the house, and also being home to the biggest kitchen and bathroom studios you’ll find anywhere, we believe we’ve earned the right to call ourselves ‘the home experts’.