Having told them about the problem, the customer service was terrible
CD
Leekes
1 year ago
Hi, Mrs Nash. We're sorry to hear about this! Your comments regarding customer service have been forwarded to our customer care team so they can reach out to you. In the meantime, we are reviewing the product information to ensure it is correct regarding any assembly requirements.
CD
Leekes
1 year ago
HI, Mrs Nash. We have discussed your feedback with our customer care team at Head Office and they are unaware of any communication between yourselves. Could you please reach out to our customercare@leekes.co.uk email so we can discuss this with you? Thank you again.
Product reviews
Date of purchase: 07/09/2024
2
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Trusted Customer
Feefo Verified
1 year ago
Great service delivered very quick
Product reviews
Date of purchase: 29/08/2024
0
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VH
Velma Huffer
Feefo Verified
1 year ago
What Velma Huffer said about Leekes:
Excellent. Product arrived well packed.
Product reviews
Date of purchase: 01/12/2024
0
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Trusted Customer
Feefo Verified
1 year ago
Arrived promptly
Product reviews
Date of purchase: 23/11/2024
0
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Trusted Customer
Feefo Verified
1 year ago
When placing the order,a count down clock was telling me to order within the next hour for next day delivery, the hoover was not delivered until 4 days later, when I queried this with leekes, I was...
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CD
Leekes
1 year ago
Hi, we apologise for the confusion regarding the delivery date. Thank you for taking the time to raise this feedback and bringing this to our attention, however! We are currently in the process of reviewing the messaging on our website to ensure it is clear to avoid any future disappointment.
Product reviews
Date of purchase: 05/12/2024
0
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DT
David Taylor
Feefo Verified
Chipping sodbury
1 year ago
What David Taylor said about Leekes:
100% top company. It’s not easy to find companies that really do have customer service . Cheers Leekes .
Absolutely shocking, the communication was so poor and we ended up with a two month delay after being promised the first week of October, this resulted in us sitting on the living room floor for...
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CD
Leekes
1 year ago
Hi Amy, thank you for reaching out! We sincerely apologise for the inconvenience. We understand how frustrating it can be to experience delays, especially when you're eagerly awaiting your sofa. Unfortunately, supplier delays are beyond our control. Your patience means a lot to us and we truly appreciate your understanding. We hope you're loving your new sofas and if there is anything else you need, please don't hesitate to reach out to us.
As one of the UK’s leading independent retailers we’ve hundreds of thousands of customers who have enjoyed a breadth of homewares and home improvement products that can only be found in a Leekes home store.
By offering customers an unbeatable choice of furniture for every room in the house, and also being home to the biggest kitchen and bathroom studios you’ll find anywhere, we believe we’ve earned the right to call ourselves ‘the home experts’.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
As one of the UK’s leading independent retailers we’ve hundreds of thousands of customers who have enjoyed a breadth of homewares and home improvement products that can only be found in a Leekes home store.
By offering customers an unbeatable choice of furniture for every room in the house, and also being home to the biggest kitchen and bathroom studios you’ll find anywhere, we believe we’ve earned the right to call ourselves ‘the home experts’.