Brilliant once I got to the site. Phone service wasn’t great giving incorrect information but brilliant on site
Nikita
Kangaroo Self Storage Ltd
5 years ago
Thank you for this 5-star review for Ready Steady Store Hanley. Pleased to hear you are happy with the service at the store. Many thanks for providing us with feedback, we really appreciate it.
Date of purchase: 22/10/2021
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Mr.John Clarke
Feefo Verified
Preston
5 years ago
What Mr.John Clarke said about Kangaroo Self Storage Ltd:
Ok, I bought from you, I am pleased with you, you want praise as well?
Vaz was informative, helpful with advice, forthcoming with suggestions and he showed me around describing the options available....
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Helen Bower
Kangaroo Self Storage Ltd
5 years ago
Thank you for taking the time to review us - we're over the moon that you're pleased with us and Faz in particular. Do recommend us if you get the chance! Thank you very much.
Date of purchase: 18/10/2021
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Trusted Customer
Feefo Verified
5 years ago
Well Simone handled my case so well,as I was told van wud be free wen went to pick van from Enterprise thy demanded and insisted upfront mony there and then that my son in law got that angry he had...
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Helen Bower
Kangaroo Self Storage Ltd
5 years ago
Thanks very much for your review. We have a partnership with a van hire company to make moving in to storage a little easier - providing free 24hr transit van hire. I'm sorry there was confusion here, but glad it was sorted out.
Date of purchase: 22/10/2021
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Lisa Hindle
Feefo Verified
5 years ago
What Lisa Hindle said about Kangaroo Self Storage Ltd:
Excellent service. Friendly and helpful staff. Will recommend to others.
Helen Bower
Kangaroo Self Storage Ltd
5 years ago
Thank you for your 'excellent 5*' review - delighted you found the team so friendly and please do recommend us!
Product reviews
Helen Bower
Kangaroo Self Storage Ltd
5 years ago
Glad you found what you needed, thank you.
Date of purchase: 22/10/2021
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Trusted Customer
Feefo Verified
5 years ago
Very good service, let me load before took payment too see if room was big enough , thanks
Chris
Kangaroo Self Storage Ltd
5 years ago
Thank you for your review , delighted your found it worked well and that you experienced good service. Thank you!
They weren't organised. I had many phonecalls to ask about where the van was picking up our storage after giving all these details, I think information between staff members wasn't the best.
Also...
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Chris
Kangaroo Self Storage Ltd
5 years ago
Really sorry to read this and apologies for the confusion - thank you for bringing it to our attention. Our team has been in touch and discussed your discount so that you now have the right deal for your entire length of stay. Following the conversation, I hope you also felt reassured that personal details were taken / stored in a GDPR compliant method and not on a personal phone.
Product reviews
Chris
Kangaroo Self Storage Ltd
5 years ago
Following our call to you, I know the pricing has been ironed out so that you're on the right deal for you and your length of stay and overall at a cheaper price than that expected! Apologies once more.
Date of purchase: 11/10/2021
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Janice Sansom
Feefo Verified
5 years ago
What Janice Sansom said about Kangaroo Self Storage Ltd:
I’m very impressed with Smart Storage from the time I arranged to rent the locker with the team, to the time I brought my worldly goods to store. They have also been very helpful and informative...
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Helen Bower
Kangaroo Self Storage Ltd
5 years ago
Thanks so much for your kind comments - we are delighted that you're a 'happy customer!'
Product reviews
Helen Bower
Kangaroo Self Storage Ltd
5 years ago
Great - we shop around to ensure we stay competitive - glad you agree and thanks for your comments.
Service from start to finish was excellent. People who seemed to care about what I needed at a time of great stress when moving house. Thoroughly recommend!
Chris
Kangaroo Self Storage Ltd
5 years ago
Really lovely to read this - we know that people often use our storage at stressful times, so we work hard to make this as easy as it can be. Do recommend us! Thank you.
Date of purchase: 15/10/2021
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DZ
Danqing Zhang
Feefo Verified
5 years ago
What Danqing Zhang said about Kangaroo Self Storage Ltd:
So kind! The staff are helpful and kind with patience. Helped me a lot with their smile, and finding out some suitable solution for me. The price deal is student friendly too!
Chris
Kangaroo Self Storage Ltd
5 years ago
Thank you for your 'great' review and for your lovely words about our Edinburgh team. Glad you found the student deal 'friendly' too.
Product reviews
Chris
Kangaroo Self Storage Ltd
5 years ago
We work hard to keep pricing competitive - and we think we have it about right! We do offer a price guarantee if you provide a comparable quote on the same kind of storage from a company within a 5mile radius of our store.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.