Holiday Gems is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
12 years ago
Good service took the pain out of the whole booking scenario
Polite & friendly staff…
Good service took the pain out of the whole booking scenario
Polite & friendly staff willing to help .
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Trusted Customer
Feefo Verified
12 years ago
The service i received was very good, the people who i spoke with on the…
The service i received was very good, the people who i spoke with on the phone
could not do enough to help with any problems i had . will do service with them again, great people to deal with.
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Trusted Customer
Feefo Verified
12 years ago
Having booked a holiday and being a woman of a certain age, I was a…
Having booked a holiday and being a woman of a certain age, I was a bit dismayed by the amount of online 'stuff' I was expected to do, but do realize it keeps costs down.
Calling back I spoke again...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for such positive feedback. We do understand that travel has changed in recent years and that much relies on online input. It is for this reason that our staff will always assist in guidance in this regard and, not only for the 'oldies' we can assure you !
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Trusted Customer
Feefo Verified
12 years ago
I wasn't sure what kind of service to expect when I booked with Holiday Gems as…
I wasn't sure what kind of service to expect when I booked with Holiday Gems as I had always used high street travel agents. I have to say I was pleasantly surprised. The assistant who took my...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for such positive feedback. We do strive to offer excellent service and trust that we will be approached to assist in planning your next holiday.
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Trusted Customer
Feefo Verified
12 years ago
Good, however flight seating was not together, shuttle transfer to our hotel we were waiting…
Good, however flight seating was not together, shuttle transfer to our hotel we were waiting for over an hour.
Also we were told the room had not ben paid for, this took a £10 phone call, time and...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your positive comments. We would advise that shuttle transfers run to a schedule and the only way to avoid any delay is to book a private transfer. We understand the concern regarding the accommodation and we are sure that you would have been advised that this was a situation over which we had no control. We are delighted that it was resolved.
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Trusted Customer
Feefo Verified
12 years ago
We have used holiday gems 4 times now and have always received good service. The…
We have used holiday gems 4 times now and have always received good service. The staff are very helpful although the prices of the flights could be updated more regularly as always a different price...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments which are noted. We are always delighted to welcome return clients and strive to provide the service and costs which meet your needs
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Trusted Customer
Feefo Verified
12 years ago
I have dealt with Holidaygems on a number of occassions and found them to be very…
I have dealt with Holidaygems on a number of occassions and found them to be very efficient and helpful on each occassion.I have recommended your company to friends on many occassions and would...
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Holiday Gems
Holiday Gems
12 years ago
It is always a pleasure to welcome past clients. Thank you.
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Trusted Customer
Feefo Verified
12 years ago
The service was excellent , i spoke with Julie on the phone and she was…
The service was excellent , i spoke with Julie on the phone and she was very helpful and professional .Julie is a credit to Holiday Gems
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Trusted Customer
Feefo Verified
12 years ago
they should give a ref number as soon as you book
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Trusted Customer
Feefo Verified
12 years ago
The service was as good as last year and all queries were answered and the…
The service was as good as last year and all queries were answered and the booking went ahead as normal. It was a pleasure to be served by Mark Earley who was very efficient at his job and very...
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
