Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
12 years ago
Its the first time I've used HolidayGems and will definitely book through you again. Well…
Its the first time I've used HolidayGems and will definitely book through you again. Well done - customer service - excellent.
Holiday Gems
Holiday Gems
12 years ago
Thank you and we look forward to welcoming you back !
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Trusted Customer
Feefo Verified
12 years ago
I spoke to Hal he was polite and very helpful. Second time I have used Holiday…
I spoke to Hal he was polite and very helpful. Second time I have used Holiday Gems and would do again thanks
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Trusted Customer
Feefo Verified
12 years ago
lovely
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Trusted Customer
Feefo Verified
12 years ago
The booking agent, Julie, was knowledgeable and very helpful, the price was better than expected,…
The booking agent, Julie, was knowledgeable and very helpful, the price was better than expected, the process can be a little drawn out needing at least 3 phone calls and many, many, emails but when...
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Trusted Customer
Feefo Verified
12 years ago
very helpful and would use again
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Trusted Customer
Feefo Verified
12 years ago
Found to be an excellent service
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Trusted Customer
Feefo Verified
12 years ago
did not know airline till the booking was done.
It wasn't clear that I had opted…
did not know airline till the booking was done.
It wasn't clear that I had opted to pay complete amount at booking, I would advise anyone to be careful. The holiday may be excellent I will not know...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments. As our website is not live we cannot confirm which airline will be used until the confirmation as so many alternatives may have to be offered to main costs/dates etc. We are sure that you will enjoy your holiday immensely and that your flights will be excellent as we have found Ryanair to offer good service. The final page of our online system does offer the option to pay a deposit if required. If this is not ticked the sales agent will take the full amount on confirmation. Please do not hesitate to email admin@holidaygems.co.uk should you have any queries.
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Trusted Customer
Feefo Verified
12 years ago
Darren Dodds dealt with this booking very efficent and was very good in answering all…
Darren Dodds dealt with this booking very efficent and was very good in answering all enquires we requested. It was a pleasure to deal with him
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Trusted Customer
Feefo Verified
12 years ago
Angela was very helpful all the way through the booking and i received emails promptly.…
Angela was very helpful all the way through the booking and i received emails promptly. Angela even answered a query i have promptly. 10 out of 10 for Angela she is very pleasand and helpful
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Trusted Customer
Feefo Verified
12 years ago
poor information .not told that you had to pay for luggage
poor information .not told that you had to pay for luggage
Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments. However, our adverts and website clearly indicate that baggage is an optional extra. This is shown on every page of the order process and reiterated in our terms and conditions. We regret that this was not clarified at the time of confirmation and trust that your forthcoming holiday will be without further issue.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
