Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
12 years ago
the adviser met my requirements very satisfactorily.
0
Share
Trusted Customer
Feefo Verified
12 years ago
good service but would like to have paperwork sent instead of emails that we cant…
good service but would like to have paperwork sent instead of emails that we cant rint of
Holiday Gems
Holiday Gems
12 years ago
We use electronic systems if we can so as to ensure safe delivery. If you have any issue with printing or have no email address we will always post the documents required.
0
Share
Trusted Customer
Feefo Verified
12 years ago
Robbie Roberts was superb, I would book with Holiday gems again just on the basis…
Robbie Roberts was superb, I would book with Holiday gems again just on the basis of his excellent service
0
Share
Trusted Customer
Feefo Verified
12 years ago
Did not receive the request for passport details until 10 days before
departure, although person…
Did not receive the request for passport details until 10 days before
departure, although person I spoke to said it had been sent.
Holiday Gems
Holiday Gems
12 years ago
The initial request was included in the booking confirmation sent on 06 February. This is an automatic computer generated email and we apologise if there was any omission, however our records indicate otherwise. We then sent another request on the same day and again on the 11 March. As we are restricted by the airline as to check in time limits, the details were received 3 days prior to check in and you will now be in possession of your boarding passes. We trust that you have a wonderful holiday.
Trusted Customer
12 years ago
Sorry to be complaining again - could be that I 'lost' the part of your e-mail
containing passport detail request. Sorry if my fault.
Sorry - another problem - on arriving at the very good hotel we were offered a
room with a double bed when I had ordered a twin- bedded room. My friend and I go back many years but have never shared a bed. The hotel did offer us a much
larger room with a huge bed that we did eventually share - but not ideal.
Loved Barcelona.
Betty Chandler
0
Share
Trusted Customer
Feefo Verified
12 years ago
easy to book holiday over the phone, all necessary documents sent promptly via e-mail, holiday…
easy to book holiday over the phone, all necessary documents sent promptly via e-mail, holiday enjoyed with no problems. would book a holiday with Holiday Gems again.
Holiday Gems
Holiday Gems
12 years ago
What great feedback ! We are so pleased that you enjoyed your holiday and look forward to welcoming you back !
0
Share
Trusted Customer
Feefo Verified
12 years ago
EXCELLENT SERVICE
EXCELLENT SERVICE
Holiday Gems
Holiday Gems
12 years ago
Thank you for such positive feedback. Our staff always endeavour to offer superlative service !
0
Share
Trusted Customer
Feefo Verified
12 years ago
Very friendly and helpful
0
Share
Trusted Customer
Feefo Verified
12 years ago
Efficient but no reply when I requested a return phone call a few days after…
Efficient but no reply when I requested a return phone call a few days after booking
0
Share
Trusted Customer
Feefo Verified
12 years ago
The agent was pleasant and helpful and the whole process was efficiently carried out.
0
Share
Trusted Customer
Feefo Verified
12 years ago
Thanks Agent 105 Kevin. Polite and most helpful. Made booking of the holiday easy. Good…
Thanks Agent 105 Kevin. Polite and most helpful. Made booking of the holiday easy. Good advice regarding luggage. Thanks again Kevin.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
