Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
12 years ago
Service was very good, the travel sales reps were very helpful and courteous.
They rang us…
Service was very good, the travel sales reps were very helpful and courteous.
They rang us back on time, at a pre-arranged time.
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Trusted Customer
Feefo Verified
12 years ago
Julie was very helpful and professional offering a warm personal service
Julie was very helpful and professional offering a warm personal service
Trusted Customer
12 years ago
positive experience Julie drew form her knlwledge
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Trusted Customer
Feefo Verified
12 years ago
All good and very helpful
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Trusted Customer
Feefo Verified
12 years ago
Very good service. NADINE WAS EXCELLENT
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Trusted Customer
Feefo Verified
12 years ago
It was long winded, & you didn't know who you were flying with until you…
It was long winded, & you didn't know who you were flying with until you got the phone call with all the extras to be added on
Holiday Gems
Holiday Gems
12 years ago
We regret that you found the procedure long winded and the comments will be passed to senior management. hould you at any time wish to preempt the online order system our website shows a telephone number to call for live pricing and confirmation. Our sales agent are always pleased to call you back immediately if requested.
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Trusted Customer
Feefo Verified
12 years ago
i found staff at the company helpful and happy to tell what i needed to know…
i found staff at the company helpful and happy to tell what i needed to know and told us about all hidden cost's up front so there will be no money to hand over when we start the holiday ....
so...
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Trusted Customer
Feefo Verified
12 years ago
Very good service,used it for the last 3 years always someone to help.
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Trusted Customer
Feefo Verified
12 years ago
Once an initial communications problem between staff at the shop and the manager was overcome…
Once an initial communications problem between staff at the shop and the manager was overcome (right hand vs left hand) , all went smoothly.
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Trusted Customer
Feefo Verified
12 years ago
had no problems with the booking service.Personal very professional.Will use again.
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Trusted Customer
Feefo Verified
12 years ago
The initial contact in booking our holiday was very good and subsequent emails were all…
The initial contact in booking our holiday was very good and subsequent emails were all responded to in a timely manner however, my complaint has STILL NOT BEEN ADDRESSED, and it appears that I am...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your positive comments. However, we do refute that your complaint has not been addressed as this was done in detail from our customer liaison department on 27 June 2013.
Trusted Customer
12 years ago
My complaint was simply that I requested a cost breakdown (as indicated when you make a booking, ie. Hotel, transfers, flights, baggage) as, after checking what I had thought to be the correct price, I found that I was, in my opinion, overcharged to the tune of £74.00. Each time I have requested clarifiaction on this I have been dismissed with "we are unable to give a cost breakdown of seperate elements of a package holiday" - If this were true, how has a collective price been reached ?
Holiday Gems
Holiday Gems
12 years ago
When a cost is accepted as a package price we cannot advise the individual element costs. As with a brochure cost for packages you would not be able to ask for a breakdown even though they too have seperate elements to make the collective cost. Once the package is bonded under an ATOL licence we do not have the individual costs. We maintain and reiterate the contents of our complaint closure and regret that we have been unable to resolve this to your satisfaction.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
