Holiday Gems is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
12 years ago
At this moment in time not ver good nobody wants to help with the problem…
At this moment in time not ver good nobody wants to help with the problem that the holiday company is putting me through
Trusted Customer
12 years ago
I have made two phone calls I was kept waiting 9 minutes first time and 5minutes the second Time. I cannot not afford to keep phoning. And I have sent two emails and no reply to them. We have booked to go away and we have two flight numbers at two different airports Please can somebody help A.J.Lucas
Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments. However, we are most confused. You have two flight numbers and two airports - one from the UK and one from resort. To clarify any issues we will ensure that one of our after sales team contacts you directly.
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Trusted Customer
Feefo Verified
12 years ago
Complete rip off, they offer flights at low prices then contact you later to say…
Complete rip off, they offer flights at low prices then contact you later to say prices have gone up £90+ per passenger whilst still offering the low prices a week later
Holiday Gems
Holiday Gems
12 years ago
The website is clear in that the costs are not live and subject to change at the time of confirmation. If the new costs had been unacceptable, your online order would have not been actioned and no funds taken. The choice to accept the new costs and proceed with the booking was yours
Trusted Customer
12 years ago
Holiday Gems , explain why your web prices remained low all week after your phoned to say the prices had risen. Did the prices miraculously rise on the day you called and then drop down again immediately after. Complete rubbish!
Holiday Gems
Holiday Gems
12 years ago
Our website is fed directly by our suppliers and/or via cached information. It is, unfortunately, a matter over which we have no control and is explained in our terms and conditions to which you agreed when placing your order online.
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Trusted Customer
Feefo Verified
12 years ago
Excellent service. Will definitely use again.
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Trusted Customer
Feefo Verified
12 years ago
The service was excellent and the staff was very friendly and helpful.
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Trusted Customer
Feefo Verified
12 years ago
my xmas holiday was handled by agent 139 Lee , he was most helpful and…
my xmas holiday was handled by agent 139 Lee , he was most helpful and managed to save us money by searching different airlines for return journey and also managed another night for similar money as...
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Trusted Customer
Feefo Verified
12 years ago
Everything was well delivered, information was current, however I would like a full itinerary as…
Everything was well delivered, information was current, however I would like a full itinerary as we have relatives at 3 of the destinations and this will help in our arrangements for visits Etc.
...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments. We note that a link to the cruise has been emailed on 07 July 2014. This will allow you to view your booking and book shore excursions, plus obtain a full itinerary. Please do contact us on our toll free number should you require any further information. 0333 014 3672
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Trusted Customer
Feefo Verified
12 years ago
Very good service so far - "Carol 124" was excellent on the phone - she…
Very good service so far - "Carol 124" was excellent on the phone - she answered all my queries, searched for the cheapest flights for me and realistically advised me on which options to select. In...
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Holiday Gems
Holiday Gems
12 years ago
We are delighted that one of our most senior staff has given you a great holiday. Thank you for your comments.
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Trusted Customer
Feefo Verified
12 years ago
Hi yes just booked a cruise on norwegian spirit for march 2015 the agent steve…
Hi yes just booked a cruise on norwegian spirit for march 2015 the agent steve 112 was very good phones us back asap very thorough in finding our cabin also advised us about joining ship.we have...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your positive comments. WE are sure that the cruise line will be everything expected.
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Trusted Customer
Feefo Verified
12 years ago
I cannot overstate how thrilled I was with the professional and curteous service provided by Holiday…
I cannot overstate how thrilled I was with the professional and curteous service provided by Holiday Gems and in particular Robbie Roberts. Nothing was an issue for Robbie who made booking a holiday...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments. We shall certainly pass these on to Robbie and the sales manager
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Trusted Customer
Feefo Verified
12 years ago
very good service,everything explained well was happy to book our cruise straight away on the…
very good service,everything explained well was happy to book our cruise straight away on the phone. Thank you very much
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
