Holiday Gems is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
12 years ago
I found holidaygems very helpful and pleasent during time spent in conversation with staff on phone..
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Trusted Customer
Feefo Verified
12 years ago
Not happy booked this holiday for son pregnant partner and 6 yr old son in…
Not happy booked this holiday for son pregnant partner and 6 yr old son in A quite resort 4 star hotel when they arrived no room at the hotel trasferd to Magaluf noisy armed 3star hotel what do think...
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Trusted Customer
Feefo Verified
12 years ago
The lady who dealt with me (Kelly) was very helpful, friendly and very efficient.
She stayed…
The lady who dealt with me (Kelly) was very helpful, friendly and very efficient.
She stayed on late to complete my booking for me, so i was very grateful to her.
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Trusted Customer
Feefo Verified
12 years ago
wot a great service we had we were only asking for a price but thy…
wot a great service we had we were only asking for a price but thy were so good we booked strait away
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Trusted Customer
Feefo Verified
12 years ago
the service from holiday gems was great although found their web site to be a…
the service from holiday gems was great although found their web site to be a bit daunting especially with regards to the booking of hold baggage
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Trusted Customer
Feefo Verified
12 years ago
Very polite and didn't try sell you something you didn't want
Will use again.
Very polite and didn't try sell you something you didn't want
Will use again.
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Trusted Customer
Feefo Verified
12 years ago
really good service the lady i dealt with was very helpful and i will use…
really good service the lady i dealt with was very helpful and i will use you again thank you
Trusted Customer
12 years ago
i was a pleasure dealing with them the lady on the phone was very helpful and i will use them for my holiday next year
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Trusted Customer
Feefo Verified
12 years ago
Good polite service
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Trusted Customer
Feefo Verified
12 years ago
Very good quick service by pleasant personnel
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Trusted Customer
Feefo Verified
12 years ago
It was ok but frustrating. I usually book flights and hotels directly myself. Thought by…
It was ok but frustrating. I usually book flights and hotels directly myself. Thought by buying a package it would be easier but in the end cost me more because the flights weren't booked at the...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments. We must clarify the issues raised. Our website is not live and clearly shown on the site. By purchasing a package through the same operator your holiday is protected under the ATOL licence. Should you make seperate bookings yourself, you should be aware that you are afforded only limited, if any, protection. Our after sales line is not a premium number and does not cost 10p a minute. Further, the airline locator is clearly shown on your ATOL receipt under Airline Operator Reference. Whilst we regret the issues raised, we must refute the comments.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
