Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
12 years ago
Superb service, Alex was very helpful and went that extra mile to sort a problem…
Superb service, Alex was very helpful and went that extra mile to sort a problem out. Well done
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Trusted Customer
Feefo Verified
12 years ago
well very pleasent a pleasure booking with you
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Trusted Customer
Feefo Verified
12 years ago
Some prices were more than they should have been, ie £50 each baggage. But otherwise…
Some prices were more than they should have been, ie £50 each baggage. But otherwise fine
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Trusted Customer
Feefo Verified
12 years ago
I booked the holiday on line at a price of £1414 then got a call 24…
I booked the holiday on line at a price of £1414 then got a call 24 hours later to say that the flight prices had gone up by a total of £126 which was an increase in flight prices due to holiday gems...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments and we sincerely apologise for any inconvenience. Our website is not live and every page of the order process indicated that costs are subject to change on confirmation. Whilst our sales agents are indeed in the midst of peak season, this would have no impact on any costings. Whilst our admin department is responsible for sending the booking confirmation documents, which is done within 24 hours of booking, they are not responsible for the content. As the holiday is packaged under the ATOL licence, no breakdown of individual elements is possible. We do trust that your holiday may progress without further issue.
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Trusted Customer
Feefo Verified
12 years ago
All I asked for was an open plan pool and the pool is constantly shade
All I asked for was an open plan pool and the pool is constantly shade
Holiday Gems
Holiday Gems
12 years ago
We regret that the pool is in shade, but we cannot possibly have any control over this issue.
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Trusted Customer
Feefo Verified
12 years ago
Very helpful and quick. Explained everything and found us what we wanted, phone us back…
Very helpful and quick. Explained everything and found us what we wanted, phone us back to save our phone bill.
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Trusted Customer
Feefo Verified
12 years ago
Dealt with Robbie for the booking of my holiday. Robbie gave me numerous options for…
Dealt with Robbie for the booking of my holiday. Robbie gave me numerous options for the holidays resulting in providing a reduction in the costs for my holiday.
Robbie was thoroughly professional...
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Trusted Customer
Feefo Verified
12 years ago
Names spelt wrong twice so I had to contact the airline myself to get the…
Names spelt wrong twice so I had to contact the airline myself to get the names right.
Holiday Gems
Holiday Gems
12 years ago
We do apologise that the names were spelt incorrectly, however, according to our records the sales agent did amend these with the airline on your behalf.
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Trusted Customer
Feefo Verified
12 years ago
We don't have the experience to know if it was excellent, but we thought it…
We don't have the experience to know if it was excellent, but we thought it was a good, straight forward and helpful, experience. We might have more to add by the end of the holiday.
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Trusted Customer
Feefo Verified
12 years ago
We spoke with a man named Lee who was very helpful.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
