Holiday Gems is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
12 years ago
It was quick and easy to book
It was quick and easy to book
Trusted Customer
12 years ago
book online the holiday cost me £800 But place to booking over the phone just in to confirm booking then i was quoted £1100
paid the money all paperwork was sent by e-mail then when i try to find the fight online was unable to find it call them and they told me my holiday has been cancelled then they ask for even more money to go to another destination i did not receive all the paperwork for the new holiday was not informed about the changes
Holiday Gems
Holiday Gems
12 years ago
Our website is very clear that the costs are not live and subject to change on confirmation. You would have been given every opportunity to decline the new costs and no money would have been taken. The cancellation of the flight booked was received from the airline 2 months after our original confirmation and all alternatives, including a refund, were offered. You chose to amend the destination and travel as booked thereafter. This is a matter over which we have no control as we do not own the airline. According to the recordings on your booking you were aware of all the changes and received all documentation in March. No interim enquiry was made prior to departure in August and if any issues arose we would have, reasonably, expected a call or email at that time.
Trusted Customer
12 years ago
wow first communication i received from holiday gems in 6 months
Ok here we go flights cost £600 holiday gems £800 hotel booking cost£300 holiday gems price £450 extra bag holiday Gems price £51 easyjet price £42 bought an extra bag on the way back £21 easy jet confirm to me all my prices with easy jet app and it over the phone i am unsure about this live price Thing was not sent my Atol certificate i was not sent a receipt I was offered a refund was told it could take up to a month as they have to file a insurance Claim with the airlines to get my money back
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Trusted Customer
Feefo Verified
12 years ago
When we booked we asked for a apartment I spent two weeks calling you which…
When we booked we asked for a apartment I spent two weeks calling you which cost me £10.00, money was not the issue just the fact I never got a return call. When I finally got hold of someone was...
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Holiday Gems
Holiday Gems
12 years ago
Mr Le-Vesconte,
Could I please have your booking reference and contact number in order for me to investigate the issue raised above.
Kind Regards
Nicky Paaul
Admin Manager
Customer Service Team - HolidayGems.co.uk
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Trusted Customer
Feefo Verified
12 years ago
No messing about, just answered exactly what I asked ( and a Very good price)
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Trusted Customer
Feefo Verified
12 years ago
The person who dealt with our booking was very helpful and did her best to…
The person who dealt with our booking was very helpful and did her best to suit our needs. She was very pleasant but we would have like a little more information about the hotel that was being booked.
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Trusted Customer
Feefo Verified
12 years ago
I have booked with Holiday Gems several times in the past and have recently booked with…
I have booked with Holiday Gems several times in the past and have recently booked with them again.
I spoke with Max, who delivered good customer service.
Many thanks
Lynda Harman
Trusted Customer
12 years ago
The only negative thing is the web site is not up to date, and when you go to book, the holiday ends up costing a lot more than advertised, by the time you get through you just want to get the booking over and done with. I have used Holiday Gems several times and this has always happened. Website not truthful, but sales staff very good, as it is them, at the end of the day that takes the flack..
Holiday Gems
Holiday Gems
12 years ago
Thank you for your very positive comments regarding our sales staff. We are most disappointed though, that you found the order process less than acceptable. The website is very clear that the costs are not live and subject to change on confirmation. Our suppliers/airlines and brokers feed the website through 'cached' information and any delay or inaccuracies is a matter over which we have no control. We do, however, look forward to welcoming you back to book future holidays.
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Trusted Customer
Feefo Verified
12 years ago
I recently booked a cruise through HolidayGems and found the service excellent and really good value.I…
I recently booked a cruise through HolidayGems and found the service excellent and really good value.I would certainly recomend them to my friends and family.
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Trusted Customer
Feefo Verified
12 years ago
Excellent service staff very informative and helpful will use them again
Excellent service staff very informative and helpful will use them again
Trusted Customer
12 years ago
Happy with service but think they could sortt website out to give true prices
Craig was an excellent rep for ur company helpful and cheerful which sometimes
Is hard to find nowadays thank you
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Trusted Customer
Feefo Verified
12 years ago
Andy Ruiz who took our booking was very efficient. A couple of queries I subsequently…
Andy Ruiz who took our booking was very efficient. A couple of queries I subsequently had were dealt with OK.
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Trusted Customer
Feefo Verified
12 years ago
Very helpfull very good service and advice would recommend your service think it was Steven…
Very helpfull very good service and advice would recommend your service think it was Steven who dealt with me
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Trusted Customer
Feefo Verified
12 years ago
REF - JULIE152. Helpful and friendly. No pushy sales talk. Job done well.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
