Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
12 years ago
went as expected
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Trusted Customer
Feefo Verified
12 years ago
Very helpful and efficient
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Trusted Customer
Feefo Verified
12 years ago
I usually book my holidays with travel republic on the internet. Unfortunately I was totally disappointed…
I usually book my holidays with travel republic on the internet. Unfortunately I was totally disappointed with them this year and decided to try someone else. I am so glad I did I spoke with a...
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Trusted Customer
Feefo Verified
12 years ago
Staff were so helpful and very informative
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Trusted Customer
Feefo Verified
12 years ago
Drew125 was e.xcellent and efficient in organising our city break to Berlin.
Would recommend him highly.
Drew125 was e.xcellent and efficient in organising our city break to Berlin.
Would recommend him highly.
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Trusted Customer
Feefo Verified
12 years ago
We were helped by Kelly 171 through our booking. It was very easy and straightforward?…
We were helped by Kelly 171 through our booking. It was very easy and straightforward? She sourced information and gave us great help and phoned back when she promised...altogether a good...
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Trusted Customer
Feefo Verified
12 years ago
Extra charge credit card fee, unnecessary telephone verification, slow to send travel documents...
Extra charge credit card fee, unnecessary telephone verification, slow to send travel documents...
Holiday Gems
Holiday Gems
12 years ago
We apologise that you believe the telephone verification was unecessary, but we do these checks in order to protect our clients.
Card charges are displayed and advised by the booking agent at the time of booking.
Travel documents are issued on the first working day after booking where possible via email, and if they are required by post then these are issued approx 7 days prior to travel.
Customer Service Team - HolidayGems.co.uk
Trusted Customer
12 years ago
On other similar sites the displayed price is final (no extra card charge), no telephone verification and travel documents comes quickly even on non working day.
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Trusted Customer
Feefo Verified
12 years ago
Booking this holiday was a nightmare. Firstly I booked via telephone when through all the…
Booking this holiday was a nightmare. Firstly I booked via telephone when through all the details with the agent confirmed my price my luggage and agreed to pay my balance in full on my credit card....
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Trusted Customer
12 years ago
Won't use again
Holiday Gems
Holiday Gems
12 years ago
Please could I have your contact number in order for me to call you to discuss the issues you have encountered in order to rectify them.
Kind Regards
Nicky Paul
Admin Manager
Customer Service Team - HolidayGems.co.uk
Trusted Customer
12 years ago
Regards Claire
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Trusted Customer
Feefo Verified
12 years ago
Helpful and informative
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Trusted Customer
Feefo Verified
12 years ago
The agent who I I spoke with was very helpful ,very nice customer service
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
