Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
12 years ago
All went ok we atr hoping.very nicegirl fast and freindly.
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Trusted Customer
Feefo Verified
12 years ago
The process was easy,I was given all the information I need,he was friendly and polite…
The process was easy,I was given all the information I need,he was friendly and polite ,he rang back when he said he would **
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Trusted Customer
Feefo Verified
12 years ago
7 of us arrived in marmaris at 3am to NO rooms at the hotel! had to…
7 of us arrived in marmaris at 3am to NO rooms at the hotel! had to sleep at side of pool
Holiday Gems
Holiday Gems
12 years ago
We have no notes to indicate that you have complained in this regard. Please email our customer liaison department as soon as possible so that we may address this issue with the supplier. WE sincerely apologise for any inconvenience.
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Trusted Customer
Feefo Verified
12 years ago
Lady i spoke to was very helpful, if think her name was Natasha. Thank you.
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Trusted Customer
Feefo Verified
12 years ago
We are finding it increasingly difficult to speak to customer services left holding for
20 minutes…
We are finding it increasingly difficult to speak to customer services left holding for
20 minutes last time. We still have not had confirmation of seat allocation for return
flights that for some...
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Holiday Gems
Holiday Gems
12 years ago
We sincerely apologise for any delay on your call being answered. At times, the sheer volume of calls and the contents of that call may exceed our anticipated timeframes. In order to obtain the best possible options and costs, our agents will book different suppliers and/or brokers for your benefit. This does mean that some ancillary services may differ slightly in cost and this is a matte over which we have no control. The new documents with the addition of bags and seats was sent on 24 September 2014.
Trusted Customer
12 years ago
You say that we should have received confirmation of seat allocation for the return flight on the 24/09/2014 but did not book until 25/09/2014 ?
We still do not have that allocation
Holiday Gems
Holiday Gems
12 years ago
The booking was confirmed on 23 September and seats booked on 24 September. According to the recordings on your booking all documents were sent again on 29 September.
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Trusted Customer
Feefo Verified
12 years ago
very good service
very good service
Trusted Customer
12 years ago
good
Trusted Customer
12 years ago
very good
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Trusted Customer
Feefo Verified
12 years ago
Was a quick ans simple booking, much easier than Thomas cook over the phone they…
Was a quick ans simple booking, much easier than Thomas cook over the phone they were a nightmare well done agent 112
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Trusted Customer
Feefo Verified
12 years ago
Efficient and helpful service and pleasant manner.
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Trusted Customer
Feefo Verified
12 years ago
A minor spelling error on the flight documents was corrected within a few hours, very helpful…
A minor spelling error on the flight documents was corrected within a few hours, very helpful company.
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Trusted Customer
Feefo Verified
12 years ago
I use HolidayGems for the majority of my bookings, they have in my opinion become a…
I use HolidayGems for the majority of my bookings, they have in my opinion become a tried & trusted holiday booking agent.
My only criticism would be that the price sometimes differs when comparing...
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
