Holiday Gems is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
12 years ago
Iwas offered the choice of two flights when i booked two weeks ago, when they…
Iwas offered the choice of two flights when i booked two weeks ago, when they phoned to take payment, iwas told holiday had gone up 30 pounds, i understand this was the live price,so i had no...
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Holiday Gems
Holiday Gems
12 years ago
This is being addressed with the agent and we will revrt as soon as possible on a private basis.
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Trusted Customer
Feefo Verified
12 years ago
Apart from the cheap price I had to call the flight operator (Avro) to get…
Apart from the cheap price I had to call the flight operator (Avro) to get my details amended as they had been passed through incorrect.
I was advised that there would be no charge for payment made...
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Holiday Gems
Holiday Gems
12 years ago
At no time did we receive any issue regarding incorrect details. If this had been drawn to our attention we would have addressed the matter immediately. The charge taken erroneously has been refunded to your booking and we believe that all issues raised have been addressed timeously.
Trusted Customer
12 years ago
When I called to address my issues I was advised that I had to ring Avro myself to correct the passenger details. This should not be my job as the correct details should have been passed to begin with.
The agent who booked our holiday Natasha did not once ask for our date of birth details, but they somehow appeared on our Avro flight invoice with obviously the incorrect dates.
I am now still waiting for Holidaygems to pass me my updated flight invoice which was sent on Friday by Avro after I informed them of the correct details.
Also the charge has now been adressed which should have not even happened in the first place. Natasha informed us on the phone that no charge would take place via telephone booking. When I emailed the admin team to query, they then advised me in order to bypass the card charge in future you need to pay via cheque.
It seems that there is a lack of knowledge throughout the departments and there is no justification for any of this.
We called on Thursday at least 4 times to be told we would receive a call back from Natasha and the Manager, which still has not happened to this date.
Holiday Gems
Holiday Gems
12 years ago
At this time we have received no further invoice/confirmation from Avro and this will be forwarded once received. We shall follow up on the manager call back
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Trusted Customer
Feefo Verified
12 years ago
On this occasion I am very disappointed with the service I have received.
I feel…
On this occasion I am very disappointed with the service I have received.
I feel like Holiday Gems(Garry Peake) pressured me into this holiday by pretending to match another travel agents price then...
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Trusted Customer
Feefo Verified
12 years ago
I sent an email requesting a change of date, and I am still waiting for reply.
I sent an email requesting a change of date, and I am still waiting for reply.
Holiday Gems
Holiday Gems
12 years ago
Our admin team have received no emails in this regard. Please would you advise to which email you are addressing the issue.
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Trusted Customer
Feefo Verified
12 years ago
i rang to find out about charge for baggage and was told by a man that…
i rang to find out about charge for baggage and was told by a man that it would be 48 pounds each way so i did not book that holiday i then rang after finding another holiday then spoked to a lady...
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Holiday Gems
Holiday Gems
12 years ago
We believe that there appears to be some confusion. The price of £48.00 is return not per flight. The price of £25.00 is per flight therefore a total cost of £50.00 including a £2.00 admin fee.
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Trusted Customer
Feefo Verified
12 years ago
I had an very bad experience with one of your agent that I even asked to…
I had an very bad experience with one of your agent that I even asked to be refunded and cancel my holiday
Holiday Gems
Holiday Gems
12 years ago
The order was cancelled as you had input your child's age as an infant when in fact the child is over two and regarded as a child not infant. This resulted in a significant increase to your cost. This was not a Gems error and we regret that we have been unable to resolve your complaint satisfactorily.
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Trusted Customer
Feefo Verified
12 years ago
Tony really helped with planning a special break.
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Trusted Customer
Feefo Verified
12 years ago
Although the initial booking was quite straight forward over the phone and received booking confirmations…
Although the initial booking was quite straight forward over the phone and received booking confirmations the next day, I have since emailed a couple of queries but cannot get any response.
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Trusted Customer
Feefo Verified
12 years ago
First time I have used this company and they have been 200% spot on. Very…
First time I have used this company and they have been 200% spot on. Very happy with the service. ☺
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Trusted Customer
Feefo Verified
12 years ago
Easy go use website & helpful info when rang the helpline
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
