Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
12 years ago
The agent Julie was clear and helpful and when I asked about flights from Bristol…
The agent Julie was clear and helpful and when I asked about flights from Bristol said she would find out and ring back within 30 minutes. She did this and found us flights at the same holiday cost...
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Trusted Customer
Feefo Verified
12 years ago
Very happy
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Trusted Customer
Feefo Verified
12 years ago
Ryan was very helpful and a pleasure to deal with
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Trusted Customer
Feefo Verified
12 years ago
the service wos very good
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Trusted Customer
Feefo Verified
12 years ago
Your sales staff are lovely, very helpful - you would have got an 'excellent' if…
Your sales staff are lovely, very helpful - you would have got an 'excellent' if not for your use of premium rate numbers - even the apparently geographic number given by your staff for a call-back,...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments. Our after sales number and land line sales number do not attract premium line costs. We regret that our recorded message has to cover the premium line costs and apologise for any confusion in this regard. However, your comments have been noted by management and will be addressed. We are delighted with the positive comments regarding our staff - thank you !
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Trusted Customer
Feefo Verified
12 years ago
One problem which I find annoying is in the EWN the trip is offered at…
One problem which I find annoying is in the EWN the trip is offered at one price but when I rang up to book at those prices I was given a greater price. Yet in the following week EWN the trip was...
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Holiday Gems
Holiday Gems
12 years ago
We can understand the review completely. However, the advert shows that prices are 'from' and will be dependent on the actual cruise booked. We apologise if this was not clarified but are sure that you will have a wonderful time.
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Trusted Customer
Feefo Verified
12 years ago
Great booking experience the hotel reception not the nicest bloke on check in very rude
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Trusted Customer
Feefo Verified
12 years ago
I had everything explained too me, had several phone calls until my booking was complete.
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Trusted Customer
Feefo Verified
12 years ago
after having to phone gems a few times to get a final booking and the…
after having to phone gems a few times to get a final booking and the paperwork printed at our end all eventualy went smooth although the holiday price was very expensive considering the year before...
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
