Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
12 years ago
Never Again
Holiday Gems
Holiday Gems
12 years ago
We believe that you in resort has been handled by our admin department and the sales agent. We would advise that special requests cannot be guaranteed and are subject to availability on arrival. This is clearly stated on the documentation. We would suggest that you forward a formal complaint on return so that your issues may be addressed.
0
Share
Trusted Customer
Feefo Verified
12 years ago
Robbie was excellent, very polite and helpful. Definitely helped us get the perfect holiday arranged
0
Share
Trusted Customer
Feefo Verified
12 years ago
Every was ok about the booking 137 But still a room voucher missing from e-mail…
Every was ok about the booking 137 But still a room voucher missing from e-mail list Booking ref 200285826
Holiday Gems
Holiday Gems
12 years ago
We do apologise if not all documents were received. We have now resent all accommodation vouchers and the transfer voucher. Please check your spam/junk folder for any filters. We do regret any inconvenience.
0
Share
Trusted Customer
Feefo Verified
12 years ago
Very good, friendly service.
0
Share
Trusted Customer
Feefo Verified
12 years ago
spoke to lovely lady called Shannon,who helped us through our booking,as it was our first…
spoke to lovely lady called Shannon,who helped us through our booking,as it was our first time booking through holiday gems. thank you m.bamford.
0
Share
Trusted Customer
Feefo Verified
12 years ago
Excellent service from Holiday Gems, particularly Ryan Metcalf, Consultant No. 156 who was very good…
Excellent service from Holiday Gems, particularly Ryan Metcalf, Consultant No. 156 who was very good indeed.
We have used previously and the holiday went ok.
0
Share
Trusted Customer
Feefo Verified
12 years ago
Staff were very helpful and patient
0
Share
Trusted Customer
Feefo Verified
12 years ago
I do not think you could wish for anymore information in fact the only complaint I…
I do not think you could wish for anymore information in fact the only complaint I have is that there is to much information
0
Share
Trusted Customer
Feefo Verified
12 years ago
The operator Robbie (agent 111) was excellent - very efficient, friendly and helpful. He even…
The operator Robbie (agent 111) was excellent - very efficient, friendly and helpful. He even ordered a birthday cake for me without me asking. All information has been received, very comprehensive,...
Read more
Holiday Gems
Holiday Gems
12 years ago
Thank you for your positive and constructive comments. We do appreciate that the welcome pack is extensive and you can change the settings on your printer to black only. That said, should you want documents sent by mail this can be done however, we are always concerned when delivery is to a foreign address. Gratuities are not compulsory and you may opt out on boarding the ship. The cruise lines do add this on so that all (and invisible) staff are also rewarded for good service. However, it is your prerogative to opt out and tip on an individual basis.
0
Share
Trusted Customer
Feefo Verified
12 years ago
well organised .telephone agent margaret was very helpful
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
