Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
10 years ago
So far so good
We haven't been in our trip to Dubai yet but booking with holiday gems was quick and easy!
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Trusted Customer
Feefo Verified
manchester
10 years ago
What Trusted Customer said about Holiday Gems:
Good customer service
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Holiday Gems:
Not happy with your customer service as i am still waiting on the email since last friday of the details of another person who was added to our holiday, paid 234 pounds deposit, have phoned...
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bezza
Holiday Gems
10 years ago
Please would you advise with whom you spoke or emailed so that we may investigate the issue. We sincerely apologise for any delay.
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Trusted Customer
10 years ago
Hi someone from your office phoned me yesterday about my complaint and said i would receive email before 5.30 yesterday but so far have received nothing, can u look into this for me, really disappointed with your service. Helen oram
bezza
Holiday Gems
10 years ago
You did receive a call from our admin supervisor who advised that the documents would be sent on receipt form the operator/supplier. When this is received we will forward the same to the address held and thank you for your patience in the interim.
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Trusted Customer
Feefo Verified
London
10 years ago
What Trusted Customer said about Holiday Gems:
Pleasant experience
I was served by a very helpful and pleasant operator who rang me back as requested after l had discussed it my wife .l hope the holiday is as good as their service
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Trusted Customer
Feefo Verified
Preston
10 years ago
What Trusted Customer said about Holiday Gems:
Friendly & helpful staff.
Booked holiday over the telephone. helpful staff and very quick service. Thanks.
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Trusted Customer
Feefo Verified
Rochdale
10 years ago
What Trusted Customer said about Holiday Gems:
Well worth using this company
Very informative very helpful advisor very speedy booking
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Trusted Customer
Feefo Verified
Barry
10 years ago
What Trusted Customer said about Holiday Gems:
Reservation staff are quality namely Nadine and Max and are a credit to the company.
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Trusted Customer
Feefo Verified
10 years ago
Good value and efficient friendly and helpful personnel who follow up on the telephone.
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Holiday Gems:
Grateful
Nadine (agent 137) was excellent in the help she gave us and is still helping us, thanks nadine
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Trusted Customer
Feefo Verified
Kent
10 years ago
What Trusted Customer said about Holiday Gems:
Some good some bad
Book was really good agent mg160 but customer service where a night mare to get off hold was terrible I called 5 times different times of the day each time 15_ 20 mins wait really bad I am trying to...
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bezza
Holiday Gems
10 years ago
We sincerely apologise for the delays being experienced. Due to the issues in Egypt, Tunisia, Turkey and, most lately, Belgium, our after sales team are handling extremely high volumes of both calls and emails. Whilst we appreciate the feedback, we do also appreciate your patience at this increasingly difficult time.
TC
Trusted Customer
10 years ago
My concern was they were supposed to send a booking summery so I know what I had paid and when final payment was to be I have not received anything like this on any email I did email this morning and called about 5 times I understand with what went on today but for some just to say if your matter was not important as what's gone on today I would have understood and called back another time rather than wait 20 -25: min
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
