Holiday Gems is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
10 years ago
Polite & helpful throughout
Very helpful, did there best to get us best price for our holiday and low deposit
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Trusted Customer
Feefo Verified
10 years ago
Efficient and speedy service
Very helpful and efficient
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Trusted Customer
Feefo Verified
Ilkeston
10 years ago
What Trusted Customer said about Holiday Gems:
Happy at the minute would give an update after the holiday
Very imformative and helpfull
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Trusted Customer
Feefo Verified
10 years ago
Quite a confusing experience but very competetive prices.
I found Holiday gems to be helpful but could have been more specific on the different aspects of booking online. I am a senior citizen & this is the first time I have ever booked in this way.Far too...
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Trusted Customer
Feefo Verified
Manchester
10 years ago
What Trusted Customer said about Holiday Gems:
Very helpful throughout the whole process
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Trusted Customer
Feefo Verified
surrey
10 years ago
What Trusted Customer said about Holiday Gems:
frauduksbt
shocking. they took money from my account on an unconfirmed booking. now they refuse to give it back. rude unprofessional staff. spoke to Christopher paul ( supervisor).... v v unprofessional.. this...
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bezza
Holiday Gems
10 years ago
We refute all comments in this review. The online order was placed and booked accordingly i the client's name and a confirmation sent. The client states that he did not place the order although all details given are correct. We trust that our admin manager will be able to clarify the issue.
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Trusted Customer
10 years ago
the admin manager was polite and professional. however the issue was not resolved ( i.e. the money not fully refunded). I'm pleased I spoke to someone who knows how to do their job but not that this error has not been rectified. I think I'm more upset about the rude supervisor than the money tbh!... shockingly bad way to treat customers... I will be taking the matter up directly with Jason Edwards. I'm sure he'll be delighted to know how his staff speak to people!
bezza
Holiday Gems
10 years ago
We believe that our admin manager confirmed that you had placed the online order and the booking confirmed on that basis. We sincerely regret any lack of empathy from our admin supervisor but this has been addressed through our inhouse procedures. We believe that our admin manager has resolved the issue to your satisfaction.
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Trusted Customer
Feefo Verified
Stockport
10 years ago
What Trusted Customer said about Holiday Gems:
Great customer service
Good level of customer service. Easy to sort holiday. Presuming the holiday goes well, will use Holiday Gems again.
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Trusted Customer
Feefo Verified
Milton Keynes
10 years ago
What Trusted Customer said about Holiday Gems:
Review of purchase
I can't leave a full review as we have only just purchased the package, we haven't actually been on the holiday as yet but the purchase process has been ok so far.
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Holiday Gems:
Goode service but.....
Only downfall was I waited for 20 minutes in a queue before I spoke to someone. However, when I did they were excellent.
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Trusted Customer
Feefo Verified
Scotland
10 years ago
What Trusted Customer said about Holiday Gems:
Highly recommended
excellent service- real desire to find something that suited us
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
