Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
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Trusted Customer
Feefo Verified
Leicester
10 years ago
What Trusted Customer said about Holiday Gems:
Efficient and helpful
Sandra was very helpful
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Holiday Gems:
Very good, close to excellent
Very close to excellent but did have a problem with after sales to make a small amendment. After emailing a complaint they efficiently dealt with the amendment.
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Trusted Customer
Feefo Verified
Caldicot, south wales
10 years ago
What Trusted Customer said about Holiday Gems:
Very helpful x
Very happy with your service Nicki was brill she was very helpful and had great customer service.
Thanks Nicki
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Trusted Customer
Feefo Verified
Belfast
10 years ago
What Trusted Customer said about Holiday Gems:
Fabulous service.
Great and very friendly service.
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Holiday Gems:
Didn't call me back when they said they would and also took my money when I canceled due to family issues
bezza
Holiday Gems
10 years ago
This booking has not been cancelled and is live. Please can you clarify the review contents.
TC
Trusted Customer
10 years ago
I have asked them to ring me back over two hours ago and then 20 mins ago and this was 4 times now so please can you sort this out and stop telling me you will ring me back when you won't all I want is for my holiday to be cancelled and my deposit money back
TC
Trusted Customer
10 years ago
This is due to family issues
bezza
Holiday Gems
10 years ago
Cancellation can only be done by email from the original address used and by the lead passenger. Cancellation will be done as per our terms and conditions. Please email admin@holidaygems.co.uk stating urgent cancellation in the subject line so that the cancellation fees may be calculated and advised.
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Trusted Customer
Feefo Verified
glasgow
10 years ago
What Trusted Customer said about Holiday Gems:
excellent service and great price
very good service and everything dealt with very quick would recommend to family and friends and will use again x
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Trusted Customer
Feefo Verified
Wigan
10 years ago
What Trusted Customer said about Holiday Gems:
Worst online travel agent ever used,
Had problems from the start, with misspelling of name on ticket, to flight details, transfers, booking documents etc. Had to pay extra flight cost,Cost me a fortune in phone calls, long waiting (on...
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bezza
Holiday Gems
10 years ago
We do not have any notes indicating the problems itemised above. To address the issues, please email our customer liaison department so that the issues may be fully investigated.
TC
Trusted Customer
10 years ago
No suprises there, yet i have numerous phone logs, e.mail logs etc. Also had dealings with nathan, john & customer services.
bezza
Holiday Gems
10 years ago
As requested please email the customer liaison team so that we may resolve the issues raised and respond on this site when we have fully investigated.
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Trusted Customer
Feefo Verified
glasgow
10 years ago
What Trusted Customer said about Holiday Gems:
asked for a 4 or 5 star hotel paid then got hit with a **** 3 star with terrible reviews , aftersales team were awful
shocking !!!
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Trusted Customer
Feefo Verified
Manchester
10 years ago
What Trusted Customer said about Holiday Gems:
Great price and very prompt service
Saw the hotel i wanted to stay in and the hotel was booked promptly for my and the paper worked followed almost immediately
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Trusted Customer
Feefo Verified
Cheshire
10 years ago
What Trusted Customer said about Holiday Gems:
frustrating!waiting on the line.
Took a long time to get through on the telephone.Jeff listened to what was required,and sourced the best hotel in the area requested.Flights from Manchester International Airport, at a time...
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
