Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
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Trusted Customer
Feefo Verified
Manchester
10 years ago
What Trusted Customer said about Holiday Gems:
Great service
Julie was excellent very helpful
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Trusted Customer
Feefo Verified
Nottingham
10 years ago
What Trusted Customer said about Holiday Gems:
Excellent service I booked 2 holidays this time and have booked many with holiday gems.
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Trusted Customer
Feefo Verified
shrewsbury
10 years ago
What Trusted Customer said about Holiday Gems:
quick and eficent
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Trusted Customer
Feefo Verified
Worcestershire
10 years ago
What Trusted Customer said about Holiday Gems:
Cheap holiday booked through a very helpful agent (Yvonne ).Thank you
Very helpful agent and the holiday package was sorted within minutes. Confirmation email for the rooms was emailed straight away however I had to call to get the rest of the booking details sent 2...
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Trusted Customer
Feefo Verified
Teesside
10 years ago
What Trusted Customer said about Holiday Gems:
A1 Service
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Holiday Gems:
Dreadful customer service
Dreadful customer service. False advertising of 10 night holidays which are only 9 nights even though clearly states 2 nights in named hotel and 8 nights in another named hotel. Rude agents who...
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bezza
Holiday Gems
10 years ago
This has been received as a formal complaint and a full investigation and explanation has been made privately.
TC
Trusted Customer
10 years ago
Actually no explanation has been made - trying to fob me off saying an overnight flight counts as a night is rubbish. Clearly states in the advert 10 nights in hotels. Then trying to say it's a cost issue - I never gave a budget. Phone call from Toky a few days who promised to ring me back after speaking to customer services but I'm still waiting.
TC
Trusted Customer
10 years ago
Emailed to find out why I'm still waiting to hear from someone - anyone(!!) and have been told the Sales Manager is away on holiday. Can't believe there's only one person who could deal with this.
TC
Trusted Customer
10 years ago
Still waiting for someone to respond to me . Doesn't bode well. Customer service the worst I've ever come across .
TC
Trusted Customer
10 years ago
Ah well - given up waiting for a reply. Thankfully my credit card company has investigated.
6
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Trusted Customer
Feefo Verified
10 years ago
Very quick + efficient service with lovely staff
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Holiday Gems:
Good service
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Trusted Customer
Feefo Verified
Devon
10 years ago
What Trusted Customer said about Holiday Gems:
Holiday booked brilliant service as always
Have used this company many times and have never had any trouble . Would not use anyone else
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Trusted Customer
Feefo Verified
Hereford
10 years ago
What Trusted Customer said about Holiday Gems:
Efficient
Efficient helpful changed items as requested will use again
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
