Holiday Gems Reviews

Avoid avoid avoid liars liars liars We rang holiday gems to book a holiday to Portugal and spoke to a lady She told me how much it cost and the holiday place where we where staying which was the 1 or 2 jardin. The price was around 752 pound. I paid for it on my card and she said she will go ahead and book everything but would be ringing me back as she will need the passport numbers before anything can be confirmed. She rang me back 5 minutes later and said she could not book the holiday would I be interested in any other holiday which I said no. I told her to put the money back into my account immediately she said it would take 7-10 day which I was not happy about I told her to get a manager to ring me back immediately this was the last conversation I had with the company until you booked a holiday behind my back. I was at the shop at the time when Tracey was speaking to the lady about the holiday to Greece tracey asked The lady what Greece was like She said there was 2 places one in the mountain and one bit so isolated she send the inquiry through at 16.43 to see what Tracey my wife thought about the resort she said she will.check availability As Tracey had asked her to ring back as she had spend so much time ringing the company so the lady said she will check availability and ring Tracey back. tracey checked the weather and seem 4-5 days of rain so she rang the company and got another advisor who said they will pass the information and when traceyI put the phone down She thought She would ring the number direct in case message was not passed this call was made with in 5 minutes of receiving the inquiry if not less did not want to waste her time checking availability. When tracey spoke to the advisor she said to tell the lady we were not interested in the holiday as weather forecast was really bad the lady said the holiday was already booked tracey said it could not have been as we have not said we wanted that holiday tracey asked to speak to the lady who booked which we know was ? but the other lady on the phone would not let tracey speak to ? this request was asked around 3 times. All so I was the led passenger and as stated in their team and conditions the lead passenger is the only one they can talk to to make a booking it cannot be done by anyone else and I was not home so I don't know how they booked the holiday also they said they need passport number before any booking could be made. I have already seeked legal advice and they advised me to allow holiday gems to conduct their internal investigation which I was willing to do but they have denied things stating they could not of happened we are now in the process of completing forms to take them to court with our photos and recordings which people were made aware of .li will let you all know how it goes .And expose what a lying corrupt company they are and also they said they do not keep bank details but I had to send my bank details on a text not just details but photos another lie the hotel they sent us to I had food poisoning tracey had about 20 flee bites wild cats and dogs walking round the hotel and dinning area and I'll attach a photo of the snacks buy the pool which was an empty fridge and bread out in the open air surrounded with flies and wasps we had to go to another hotel and that cost me 140 Euros . 14 people moved from this hotel in the same day which was the summer time.At no time was the price of the holiday mentioned they stole me money after the small claims count it will be the police