Holiday Gems Reviews

Our apologies for any issues raised. It is unclear to whom you spoke regarding the deposit amount and we would recommend that this is raised by email to customerservices@holidaygems.co.uk so that the issue may be investigated immediately with the appropriate departments

We are delighted. Thank you, Janet

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price due to a rapidly changing marketplace, we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. The booking is only confirmed on acceptance of the alternatives offered.

Thank you, Mr Earnshaw. We really do appreciate your reappraisal of the issue raised.

This appears to be an online order and no payment is taken when the order is submitted. The orders processed are The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price due to the rapidly changing marketplace we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs and/or arrangements. A pre-authorisation only is held, and released immediately if no booking is confirmed. However, if agreed the booking is confirmed on that basis.