Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
5 years ago
Beckett
Fantastic customer service, staff friendly and helpful, got me the best deal, would happily book with them again
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MC
Mr jason corbett
Feefo Verified
5 years ago
What Mr jason corbett said about Holiday Gems:
Great service and great communication
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MC
Mr geoffrey clews
Feefo Verified
stoke on trent
5 years ago
What Mr geoffrey clews said about Holiday Gems:
very helpful and polite
They were very helpful they found me the best price and explained everything that i needed to know about my holiday
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Trusted Customer
Feefo Verified
5 years ago
Excellant service
Very professional and thorough
Review Team
Holiday Gems
5 years ago
We are delighted that the service exceeded your expectations. Thank you for taking the time to post your positive feedback which is always appreciated
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Mr Djamel Tennah
Feefo Verified
5 years ago
What Mr Djamel Tennah said about Holiday Gems:
In my experience not to book with them again
Very bad experience costumer service not helpful and hard to get in touch.
Review Team
Holiday Gems
5 years ago
We note that you called our 24/7 telephone number and the in-resort issue was addressed immediately. We certainly do apologise for any inconvenience caused and note that this has not been raised since your return, as recommended by our Customer Service Manager. Please follow the procedure available to you for us to resolve the issue as a post-travel matter.
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Trusted Customer
Feefo Verified
5 years ago
My Holiday Booking
Lily Sakar was more than helpfull.Will always.chose Holiday Gems when choosing my next holiday. VERRY AFISHANT . Many Thanks from Me Derek. A Briggs
Review Team
Holiday Gems
5 years ago
We know that Lily will always go the extra mile to ensure the perfect result for you. Thank you for your positive feedback which we know that Lily will really appreciate.
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Mr John Young
Feefo Verified
5 years ago
What Mr John Young said about Holiday Gems:
Booking on the phone was easy but mistakes have occurred in the paperwork which despite 2 emails are still there as the emails have been ignored
Review Team
Holiday Gems
5 years ago
We sincerely apologise if there has been any confusion on the documents received. This will be addressed with our IT department but please rest assured that, as per the emails from our Customer Service team, the matter is noted and correct on your file.
MY
Mr John Young
5 years ago
very quickly dealt with all to my satisfaction
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Mr KHADAR ALI
Feefo Verified
5 years ago
What Mr KHADAR ALI said about Holiday Gems:
Excellent customer service, very professional friendly staff
Review Team
Holiday Gems
5 years ago
We know that we have a first class team. Thank you for taking the time to post your positive feedback as it is always appreciated.
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Miss Charne Steedman
Feefo Verified
5 years ago
What Miss Charne Steedman said about Holiday Gems:
I would totally recommend,Geraldine was amazing so helpful ,listened well.
Geraldine was fab :) we booked as a large group ,she listened well to all our needs and met them .
I am planning on booking another as soon as i can ;)
Review Team
Holiday Gems
5 years ago
Thank you for such positive feedback. Geraldine always goes the extra mile and we know that she will appreciate your comments.
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Trusted Customer
Feefo Verified
5 years ago
Definitely recommend, very helpful especially with Covid-19 information
Review Team
Holiday Gems
5 years ago
Thank you for taking the time to post your positive comments. We do always endeavour to keep as informed as possible with the Covid related regulations but recommend that you also access the gov.uk website for the latest information available.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
