Holiday Gems Reviews

Both our Sales and After Sales team do strive to give the best possible service. We are delighted that we met your expectations, David, and appreciate the positive feedback

Thank you for taking the time to post your positive feedback, Brian. We are sure that our sales team will always be on hand to assist in planning many more holidays.

Thank you for your feedback, John. We are delighted that you were given great service.

We are unsure of the content of the review but do apologise for any inconvenience caused. We have assumed that you initially sourced the holiday online and then called our office to make the booking telephonically. To clarify, should you have submitted the order online the website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. The cost was agreed prior to confirmation and we note there were extras added. We do apologise for the issue raised but are sure that you will have a great holiday.

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. Thank you for continuing with the booking which we sure will result in a great holiday

As the issues have been addressed and the correct room allocated, we would recommend that a complaint is submitted on your return to our customer liaison department who will respond after investgation

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We do endeavour, with the information displayed, to be as transparent as possible and regret that this was not clear during the booking process.

Thank you for the positive feedback. We are fortunate to have Lily on the team and she will appreciate the time taken to post the review.

Geraldine does go the extra mile and we know that she will appreciate the positive feedback.

Thank you for taking the time to post your positive comments. It is always appreciated by the team