Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
MM
Ms viera makulova
Feefo Verified
5 years ago
What Ms viera makulova said about Holiday Gems:
Transport was not there!
We booked private transfer to hotel nobody was there and we did have to look for taxi on last min.
Review Team
Holiday Gems
5 years ago
On behalf of our suppliers, we do apologise for any inconvenience. However, the matter cannot be investigated or resolved in this forum. You would need to follow the complaints procedure and email the issue to our Customer Liaison department. Thank you for your co-operation
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MM
Mrs beverley morris
Feefo Verified
Ne9 6yd
5 years ago
What Mrs beverley morris said about Holiday Gems:
Excellent service I have a contact email if I need to get in touch
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MD
Mrs Tina Doolin
Feefo Verified
5 years ago
What Mrs Tina Doolin said about Holiday Gems:
jordan was very helpful
very good at getting back to me hoilday confirmed quick happy with confirmation
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Trusted Customer
Feefo Verified
5 years ago
Yes very friendly and efficient.
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MW
Ms Susan Ward
Feefo Verified
5 years ago
What Ms Susan Ward said about Holiday Gems:
Excellent service!
Professional and helpful service.
Very smooth process and easy to book.
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Trusted Customer
Feefo Verified
5 years ago
Mislead
I booked online for one price only to have a call saying I needed to pay more for what I’d already booked. I was not happy and felt mislead.
The holiday is fab but the company not so much
Review Team
Holiday Gems
5 years ago
This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We are delighted that we were able to provide a great holiday.
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Trusted Customer
Feefo Verified
5 years ago
The lady I spoke too was very helpful
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MW
Mr Dean Walsh
Feefo Verified
5 years ago
What Mr Dean Walsh said about Holiday Gems:
Brilliant service.
Fantastic customer service. Agents always very helpful.
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Trusted Customer
Feefo Verified
5 years ago
good experience
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MB
Mr Ian Black
Feefo Verified
5 years ago
What Mr Ian Black said about Holiday Gems:
Excellent choice, value for money and effective telephone personnel.
Excellent choice of holidays available at very economical rates. The whole booking process was efficiently dealt with and the follow up telephone conversation was very well handled. All of our...
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
