Item still has not been delivered three weeks after ordering and after chasing twice. If I had of ordered from Amazon it would have arrived by now and I would have received word about any delays.
Richard
Hive
9 years ago
Hi Nick,
Thank you for sending your feedback. We are so sorry your order has not been received. Debbie and Amy at customer services have been in touch to help resolve your order and we have issued a full refund for you.
In addition we have contacted our courier to ensure this problem is not repeated so that we can continue to provide the best service we can.
We value every customer and strive to maintain a satisfactory shopping experience and hope that your experience with us has not diminished in any way.
If there are any other queries, please do get in touch and I hope that you continue to be one of our valued customers at Hive.co.uk
Kindest regards, Richard.
Date of purchase: 06/08/2016
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Trusted Customer
Bapchild
10 years ago
What Trusted Customer said about Hive:
Absolutely 1st class service. A pleasure to deal with, and very highly recommended.
Thank you.
I bought a dvd which was cheaper here than anywhere else. I got free delivery and it arrived a few days after ordering so I'm very pleased with the company and would happily recommend them.
Date of purchase: 22/08/2016
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Trusted Customer
10 years ago
Order dispatched incredibly quickly
Date of purchase: 22/08/2016
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Trusted Customer
Hereford
10 years ago
What Trusted Customer said about Hive:
Fast and efficient. Pleasure to do business with you.
Highly recommended.
Date of purchase: 06/08/2016
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Trusted Customer
Cambridge
10 years ago
What Trusted Customer said about Hive:
Always a brilliant service, and so quick. A zillion times better than using Amazon
This is a very straighforward experience with a comprehensive list of what I`m looking for. Unusually for this type of service in my opinion, payment procedure is simple and quick, the idea of a...
Hive is an on-line retailer selling a wide range of entertainment products, Books, DVD's Blu-ray, CD's, Vinyl and eBooks. Hive is unique in that it shares a percentage of each order made with an independent Bookshop in the UK. Hive is a UK registered company.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Hive is an on-line retailer selling a wide range of entertainment products, Books, DVD's Blu-ray, CD's, Vinyl and eBooks. Hive is unique in that it shares a percentage of each order made with an independent Bookshop in the UK. Hive is a UK registered company.
Thank you for sending your feedback. We are so sorry your order has not been received. Debbie and Amy at customer services have been in touch to help resolve your order and we have issued a full refund for you.
In addition we have contacted our courier to ensure this problem is not repeated so that we can continue to provide the best service we can.
We value every customer and strive to maintain a satisfactory shopping experience and hope that your experience with us has not diminished in any way.
If there are any other queries, please do get in touch and I hope that you continue to be one of our valued customers at Hive.co.uk
Kindest regards,
Richard.