I sent an email two hours after having placed an order on a book, asking to cancel the order. This was well before my order was packaged and shipped, as I received the email confirming the dispatch...
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Richard
Hive
9 years ago
Hi Lily,
We are so sorry that your email was not acknowledged. We are looking at why this has happened as it should have been picked up so that your order was cancelled.
I have informed our customer service to get in touch directly to help resolve your order.
If there are any other queries, please do get in touch and I hope that you continue to be one of our valued customers at Hive.co.uk
Hive is an on-line retailer selling a wide range of entertainment products, Books, DVD's Blu-ray, CD's, Vinyl and eBooks. Hive is unique in that it shares a percentage of each order made with an independent Bookshop in the UK. Hive is a UK registered company.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Hive is an on-line retailer selling a wide range of entertainment products, Books, DVD's Blu-ray, CD's, Vinyl and eBooks. Hive is unique in that it shares a percentage of each order made with an independent Bookshop in the UK. Hive is a UK registered company.
We are so sorry that your email was not acknowledged. We are looking at why this has happened as it should have been picked up so that your order was cancelled.
I have informed our customer service to get in touch directly to help resolve your order.
If there are any other queries, please do get in touch and I hope that you continue to be one of our valued customers at Hive.co.uk
Kindest regards,
Richard.