Poor customer service, cancelled order immediately after ordering but was still sent out despite calling.
Nikki
Hive
1 year ago
We are sorry you are not happy with the service you have received. Our warehouse processes are instant and due to the volumes, sadly it isn't possible to pull an order out of the system once they have started. Our processes are quick so we can ensure speedy despatch for our customers. I understand the customer service team have provided all of the necessary directions for you to return the order. Please don't hesitate to reach out to them if there is anything else you need. Kind regards, The Hive Team.
It is always as expected: the correct order, well-packaged and delivered by a good delivery service AND I like to think my local book shop benefits as well. What more do you want?Why go anywhere el
Hive is an on-line retailer selling a wide range of entertainment products, Books, DVD's Blu-ray, CD's, Vinyl and eBooks. Hive is unique in that it shares a percentage of each order made with an independent Bookshop in the UK. Hive is a UK registered company.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Hive is an on-line retailer selling a wide range of entertainment products, Books, DVD's Blu-ray, CD's, Vinyl and eBooks. Hive is unique in that it shares a percentage of each order made with an independent Bookshop in the UK. Hive is a UK registered company.