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Headwater Reviews

136 out of 1,512 reviews

Past year

SHELAGH WILDE

Feefo Verified

4 hours ago

What SHELAGH WILDE said about Headwater:

Barolo booking

Always efficient kind & thoughtful booking process Listened to what I wanted & delivered

NORMAN LEE

Feefo Verified

GBR

22 hours ago

What NORMAN LEE said about Headwater:

New Holiday Booking

All colleagues helpful throughout the process.

PENELOPE SHEARMAN

Feefo Verified

1 day ago

What PENELOPE SHEARMAN said about Headwater:

This is our second Headwater trip & everyone involved has been extremely helpful in the booking process

Sophie

Headwater

1 day ago

Thank you for choosing Headwater again. It’s lovely to hear that everyone has been so helpful with your booking, and we hope you have a fantastic trip! Sophie Customer Relations Executive

Trusted Customer

Feefo Verified

3 days ago

Good service

Great service when I called with an inquiry about booking a trip. The email response was quick and when I phoned the were very helpful.

Sophie

Headwater

1 day ago

Thank you for your lovely feedback. It’s great to hear you received such helpful and efficient service from our team, and we hope you have a fantastic holiday! Sophie Customer Relations Executive

Trusted Customer

Feefo Verified

6 days ago

Cross Country Skiing in Lapland

I very professional, polite and easy process to book the holiday. All questions were answered and nothing was to much trouble. Overall a brilliant booking experience.

Sophie

Headwater

5 days ago

Thank you for your lovely feedback. We’re so pleased to hear the booking process was straightforward and that our team were able to help with all your questions. We hope you have a fantastic holiday! Sophie Customer Relations Executive

DAVID WELLS

Feefo Verified

GBR

6 days ago

What DAVID WELLS said about Headwater:

Headwater recommended

Apart from a few techical glitches (not the fault of the staff) the staff were very helpful and sorted my holiday for me

Sophie

Headwater

5 days ago

Thank you for your feedback. We’re really pleased our team were able to help get everything sorted for your holiday, despite the technical glitches along the way. We hope you have a fantastic trip! Sophie Customer Relations Executive

Trusted Customer

Feefo Verified

6 days ago

Excellent service from Megan however will not recommend to clients as no commission paid to agents

Sophie

Headwater

5 days ago

Thank you for your feedback. It’s lovely to hear you received excellent service from Megan, and we appreciate your comments regarding agent commission. Sophie Customer Relations Executive

Trusted Customer

Feefo Verified

8 days ago

You don't find out the problems till after you've booked. Not secure!!!

They are very happy to take your booking and deposit, then you find out hotel is full and you have to pay for more expensive rooms. You find out that the deposit doesn't include the flight that...

ANNE MARIE HELLEWELL

Feefo Verified

GBR

11 days ago

What ANNE MARIE HELLEWELL said about Headwater:

First time Headwater user

Hannah Plant has been very helpful and informative. She has responded to emails and telephone requests promptly and she has been able to accommodate our requirements very well.

Sophie

Headwater

11 days ago

Thank you so much for your lovely feedback. It’s great to hear that Hannah has made the booking process so easy and has been able to tailor everything around what you were looking for. I’ll make sure your comments are passed on to her, as I’m sure she’ll be really pleased to hear them. We hope you have a fantastic holiday! Sophie Customer Relations Executive

Trusted Customer

Feefo Verified

12 days ago

Cycling in the Austrian lakes

Friendly efficient and informative. Good at explaining all options for our group. Competitive price compared to other companies.

Sophie

Headwater

11 days ago

Thank you for your lovely feedback. We’re so pleased you had such a positive experience booking with us and that we could help tailor the holiday to suit your group. Sophie Customer Relations Executive

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