We are sorry that your original order arrived damaged. With regards to this, we sent a replacement bouquet for the next available delivery date by means of apology.
I use Flowers Direct for all my delivered flowers - and have done for years. The comments I receive back from the recipients are consistently positive, with the arrangements being reported as...
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Product reviews
Date of purchase: 03/04/2011
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Trusted Customer
Feefo Verified
14 years ago
Easy to use website and the address savinf acility is a godsend!
Product reviews
Date of purchase: 04/05/2011
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Trusted Customer
Feefo Verified
14 years ago
Fast delivery, flowers always in good condition and last along time.
Although the order was placed several days before delivery was due, received a call on the morning of the due date from Flowers Direct to say that the florist didn't have any of the flowers needed to...
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Flowers Direct
Flowers Direct
14 years ago
I am sorry to learn of your disappointment with our service. Having looked your order, it seems that various florists in the area rejected your order as they were unable to deliver it to the exact specification. The florist in question should not have contacted you directly with regards to your order, as this is down to us at Flowers Direct. We do have a substitution policy, whereby if certain flowers are not available, we do reserve the right to provide an item of at least equal value. Of course, if you were to disagree that the item provided was not to the same value, we would be more than happy to investigate this and provide a satisfactory outcome for you.
I have been generally pleased with Flowers Direct. However, I have been told by one recipient of flowers that on a couple of occasions the flowers were 'half dead', and had to be thrown away. I...
We're delighted that your uncle loved his flowers. Tulip Explosion is a real seasonal favourite on the Flowers Direct site. Thanks for shopping with us, we value your custom.
Lauren
If there was a VERY BAD rating I would have ticked this.
Reasons:
I requested next day delivery which you didnt achieve
I was then promised a morning delivery which failed to happen
When the morning...
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Flowers Direct
Flowers Direct
14 years ago
I am sorry to learn of your disappointment with our service. Having looked at your order, it seems that we encountered difficulties finding a florist able to deliver your order on the date requested. You should have been notified sooner about this, and so please accept our sincere apologies. Delivery was then arranged for the following day, and your delivery charge was refunded by means of apology for the delay. Please be assured that we accept responsibility for the delay with your order, and apologise for any inconvenience caused.
Send a simple, yet stunning gift with Flowers Direct. We have beautiful bouquets starting from £25 with FREE delivery which will delight your recipient – or your money back.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Send a simple, yet stunning gift with Flowers Direct. We have beautiful bouquets starting from £25 with FREE delivery which will delight your recipient – or your money back.
