Electric Radiators Direct Reviews

Thank you for your comments. We have recently tried a new checkout which was caused a few problems. This has now been removed. Appreciate your comments on the customer service. Kind Regards Katie Dewar Customer Care Manager Electric Radiators Direct.

Sorry that the courier let us down and you were inconvenienced. I will take this up with Parcelforce for an explanation. Kind Regards Katie Dewar Customer Care Manager Electric Radiators Direct.

My apologies for this. We recently implemented a new checkout system which was supposed to improve the customer experience but had the opposite effect so we have now removed it. Kind Regards Katie Dewar Customer Care Manager Electric Radiators Direct.

Thank you for your feedback. Please let us know if you need any assistance when you get up and running. Kind Regards Paul Walker Managing Director Electric Radiators Direct.

Sorry for any confusion but we do not advertise the radiator including the remote control. It is advertised on its own as a separate option as you only need 1 per household not 1 for every radiator. As a goodwill gesture I would be happy let you have one with a discount. Please contact our customer care team on 0330 300 4444 and they will be glad to assist. Kind Regards Paul Walker Managing Director Electric Radiators Direct.

Thank you for your feedback. We do try to offer a great customer experience so your comments are very much appreciated. I hope you mean "winter" and not "water" in your product comments! Kind Regards Paul Walker Managing Director Electric Radiators Direct.

Thank you for your comments. Please do not hesitate to contact our customer care team on 0330 300 4444 if you need any assistance in the future. Kind Regards Paul Walker Managing Director Electric Radiators Direct.

Thank you for taking the time to leave your feedback and I am glad you enjoyed your experience. Please contact our customer care team if we can be of any assistance in the future. Kind Regards Paul Walker Managing Director Electric Radiators Direct.

Sorry for the initial mix up. We made a mistake but hope the way we rectified the situation made up for the error. Thank you for your business and taking the time to leave your feedback. Kind Regards Paul Walker Managing Director Electric Radiators Direct.

Thank you for your feedback and please feel free to contact us if we can be of assistance in the future. Kind Regards Paul Walker Managing Director Electric Radiators Direct.