Electricpoint.com Reviews

Hello Mark, I am told the replacement heater should have been/will be delivered direct to you from Adax today? Please let me know if this isn’t the case, I do hope it in a+ condition? I have processed a £10 refund by means of an apology, which should appear in the next day or so. You shouldn’t have had to wait so long for a replacement. We failed to communicate what was happening and indeed should have put more pressure on Adax to resend your order. It’s no excuse but staff holidays and sickness meant you were overlooked and for that you have my sincere apologies. Kind Regards, Allan

Sorry to hear that Dave, that's very frustrating. You don't have to suffer, if you want a replacement please don't hesitate to get in contact with me its not a problem. Kind Regards, Allan

I do apologise for this I can see the long delay on your order. We were waiting on an imminent delivery from Hager with your distribution boards. This delivery was pegged back several times so we thought we were about to dispatch your goods but they just didn't turn up. We are at fault for not communicating this too you. Should you wish to order from us in the future please get in touch with me personally I will ensure we look after you. I hope we get the chance to make amends Kind Regards, Allan