Always excellent service from staff who have excellent knowledge of the various tours
Amanda
Distant Journeys
1 year ago
Thank you for your continued trust in us — it really means a lot. We're so pleased to hear that you received excellent service from our knowledgeable team during your visit to the office. It’s always our aim to make the booking process as smooth and informative as possible. Wishing you an unforgettable journey on your Very Best of South America tour!
Warmest regards,
Distant Journeys
Easy booking experience with people who had actually been on the trips and could give you honest and knowledgeable answers to your queries. Thank you to Sarah, Ria and Hannah for all their help
Amanda
Distant Journeys
1 year ago
Thank you for your kind words and for mentioning Sarah, Riah, and Hannah — they are pleased to hear they made a difference! It’s great to know their first-hand experience helped make your booking smooth and informative. Wishing you an extraordinary journey on your Brahmaputra River and Darjeeling tour — it promises to be something truly special!
Warmest regards,
Distant Journeys
The staff are extremely helpful and knowledgeable and, most of all, they listen. I have booked a second extended holiday with them and have recommended them to friends.
Rebecca Flinn
Distant Journeys
1 year ago
What lovely feedback. Thank you very much. We are absolutely delighted that you have had such a positive experience with us so far and we look forward to upholding the same high standards moving forward. Warmest Regards, Distant Journeys!
AN
Ann
1 year ago
Hi Rebecca
Thank you for your kind words. Is it possible to change the headline? I think
Distant Journeys fulfils dreams
reads better and it's true. Thanks. Ann
AN
Ann
1 year ago
Hello again
I'm puzzled as to why the heading on this review is now 'SERVICE'. Please alter it to read:
DISTANT JOURNEYS FULFILS DREAMS
Thank you
Ann
Staff were helpful, knowledgeable and did what they said they would (eg return calls) that’s all you need when booking.
Amanda
Distant Journeys
1 year ago
Thank you for your feedback — it’s great to hear that our team made a positive impression with their helpfulness and reliability. We know how important it is to feel confident and supported when booking, and we’re glad we could deliver that for you. Wishing you a truly memorable experience on your New Zealand by Rail, Road and Sea tour!
Warmest regards,
Distant Journeys
Super service from telephone consultants. Friendly, answered all questions I had. Prompt response by email.
Amanda
Distant Journeys
1 year ago
Thank you for your lovely review! We're so pleased to hear that our telephone consultants were friendly, responsive, and able to answer all your questions with ease. It’s great to know the email follow-up was prompt too. Wishing you an incredible journey on your New Zealand by Rail, Road and Sea tour — it’s sure to be a spectacular experience!
Warmest regards,
Distant Journeys
Once again Distant Journeys have provided excellent service. Quick, efficient no holding for ages and pleasant staff.
Amanda
Distant Journeys
1 year ago
Thank you so much for your continued support! We're thrilled to hear that you received excellent service once again — quick, efficient, and with no long waits. It’s always lovely to know our team made the process pleasant for you. Wishing you an unforgettable adventure on your Very Best of South Africa with Victoria Falls tour!
Warmest regards,
Distant Journeys
We have just booked a holiday to Japan. The booking experience via phone was seamless. Very good customer service so far.
Amanda
Distant Journeys
1 year ago
Thank you so much for your lovely feedback! We're delighted to hear that your booking experience over the phone was seamless and that you've received great customer service so far. Wishing you an amazing time on your Very Best of Japan tour — it’s sure to be a truly unforgettable journey!
Warmest regards,
Distant Journeys
Excellent service . The staff were very helpful and friendly. The holiday is well arranged and comprehensive.. recommended for its quality
Rebecca Flinn
Distant Journeys
1 year ago
What lovely feedback. Thank you very much. We are absolutely delighted that you have had such a positive experience with us so far and we look forward to upholding the same high standards moving forward. Warmest Regards, Distant Journeys!
Nice to speak to - slow to email reply quotes and confirmation details etc - felt I had to chase quote a few times
Rebecca Flinn
Distant Journeys
1 year ago
Thank you for your feedback. We are delighted to hear that your conversations on the phone were pleasant. We apologise that your documentation came through slowly this is not the level of service we aim to provide. thank you again. Warm Regards, Distant Journeys.
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