We contacted the company and spoke to Riah, who discussed our forthcoming trip to Canada with great knowledge and expertise . She gave us further insight to the tour and answered all our queries. ...
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Andrew S
Distant Journeys
10 months ago
Thank you very much for your lovely review! We are absolutely delighted to hear that Riah was very helpful and knowledgeable when booking your holiday. We always strive to provide the best possible customer service, knowledge and expertise. We look forward to welcoming you on our tour to Canada and on many more tours in the future with us.
Warmest Regards, Distant Journeys
Absolutely fantastic, helpful, knowledgeable, keen and pleased to resolve any unwanted and unexpected issues.
Andrew S
Distant Journeys
10 months ago
Thank you very much for your kind review! We are extremely pleased to hear our staff were helpful and knowledgeable when booking your holiday, this is exactly the kind of customer service we pride ourselves on. We thank you for choosing us and look forward to hearing all about your tour on your return.
Warmest regards, Distant Journeys
Easy booking process. Customer service agent Richard was excellent: professional, knowledgeable, efficient and friendly.
Andrew S
Distant Journeys
10 months ago
Thank you very much for feedback, we are absolutely delighted to hear that the service Richard provided was a friendly and positive one, this is exactly the kind of service we aim to provide for all customers. We hope you have a wonderful time in India and look forward to hearing all about it on your return.
Warmest regards, Distant Journeys
I found it difficult to get through on the phone when I first rang otherwise I would have given 5 stars
Andrew S
Distant Journeys
10 months ago
Thank you very much for taking the time to leave us a review, First of all we would Iike to apologise for the delay in you getting through to speak with one of our reservations team, on occasions we do encounter busy periods especially when new brochures launch or early booking discount offers land, however, I’m really pleased that you did manage to speak with of our reservation team and we hope your upcoming tour to New Zealand will be absolutely worth the wait.
Warmest regards, Distant Journeys
Responded in a timely manner and were able to answer my questions about this “new” trip.
Andrew S
Distant Journeys
10 months ago
Thank you very much for your lovely review, we are delighted to hear that we were able to answer your questions, if at any point you need anything else or have any more questions, please do not hesitate to contact us.
Warmest Regards, Distant Journeys
Date of purchase: 15/09/2025
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Feefo Verified
11 months ago
Great customer service
Andrew S
Distant Journeys
10 months ago
Thank you very much for your kind feedback, we’re delighted to hear that our staff provided you with a great booking experience, this is exactly the kind of customer service we pride ourselves on. Wishing you an incredible journey on your Splendours of Kerala tour.
Warmest Regards, Distant Journeys
Made 2 telephone calls to the office - first to enquire about a holiday. Spoke to Laura who was extremely helpful. Then made second call to book a holiday. I can't remember the agent's name, but...
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Andrew S
Distant Journeys
10 months ago
Thank you very much for feedback, we are absolutely delighted to hear that the service Laura and Denise provided was extremely helpful and friendly, this is exactly the kind of service we aim to provide for all our customers. We look forward to welcoming you on our Highlights of Australia & New Zealand tour and hopefully many more tours in the future with us.
Warmest Regards, Distant Journeys
Answered questions prior to booking one of their journeys. Hannah was most helpful when it came to booking, Payment of deposit was quick and easy and confirmation email was sent through very quickly.
Andrew S
Distant Journeys
10 months ago
Thank you very much for your wonderful review, we are pleased to hear that Hannah was most helpful and able to answer your questions, if at any point you have any more questions, please do not hesitate to contact us.
Warmest Regards, Distant Journeys
Knowledgeable and helpful staff. Clarified exactly the requirements for the trip.
Would help to let customers know prior to booking of baggage allowance..
Andrew S
Distant Journeys
10 months ago
Thank you for taking the time to leave us a lovely review, we’re delighted to hear that you found our team helpful and knowledgeable. We apologise that you were not informed about the baggage allowance prior to booking — this is normally something we provide, and we're sorry it was missed on this occasion. Your feedback is really appreciated, as it helps us continue to improve our customer service and ensure a better experience for all our customers.
Warmest Regards, Distant Journeys
Excellent staff. Knowledgeable and helpful. Efficient and thorough. Followed up quickly.
Andrew S
Distant Journeys
10 months ago
Thank you very much for taking the time to leave a lovely review! We are so pleased to hear our staff were helpful and knowledgeable when booking your holiday, this is exactly the kind of customer service we pride ourselves on. We thank you for choosing us and look forward to hearing all about your tour to India on your return.
Warmest regards, Distant Journeys
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
