Long waits on phone due probable high demand at this time of year.
Andrew S
Distant Journeys
6 months ago
Thank you very much for taking the time to leave us a review. Firstly, please accept our apologies for the delay you experienced when trying to get through to our reservations team. At certain times, particularly when new brochures are launched or early booking discounts become available, we do experience higher call volumes. That said, we’re really pleased that you were able to speak with a member of our reservations team, and we hope they were able to assist you with any questions you had.
Warmest regards,
Andy - Distant Journeys
Very easy to use. The call handler was knowledgable and friendly.
Andrew S
Distant Journeys
6 months ago
Thank you very much for your kind feedback, we’re delighted to hear that our staff provided you with a great booking experience, this is exactly the kind of customer service we pride ourselves on.
Warmest regards,
Andy - Distant Journeys
Recommended by a friend, easy to deal with and changes required were dealt with promptly. Would use again
Andrew S
Distant Journeys
6 months ago
Thank you very much for taking the time to leave us a lovely review. We are delighted to hear that you found our staff easy to deal with and that the necessary changes were dealt with promptly. We would love to have the pleasure of your company on another tour in the future.
Warmest regards,
Andy - Distant Journeys
Date of purchase: 26/01/2026
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Trusted Customer
Feefo Verified
6 months ago
Always very efficient when I speak to anyone on the phone and follow up emails very informative. Great communication via app.
Andrew S
Distant Journeys
6 months ago
Thank you very much for your kind feedback. We’re glad to hear you found our communication efficient and informative. We really appreciate you taking the time to share your experience.
Warmest regards,
Andy - Distant Journeys
Date of purchase: 26/01/2026
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DO
David Owen
Feefo Verified
Manchester
6 months ago
What David Owen said about Distant Journeys:
Our second time with Distant Journeys, One minor grumble would be the waiting time on the phone, I made 2 calls and the average waiting time was 15 mins. I dealt with Joe on both occasions, couldn't...
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Andrew S
Distant Journeys
6 months ago
Firstly, please accept our apologies for the delay you experienced when trying to get through to our reservations team. We do occasionally encounter busy periods, particularly when new brochures are launched or early booking offers become available. That said, we’re delighted to hear that you were able to speak with Joe and that he answered all of your questions. We truly appreciate your patience and look forward to welcoming you on your travels with us again.
Warmest regards,
Andy - Distant Journeys
All very helpful once you get through,altough it take a little while for the phone to be answered, but not too long.
Andrew S
Distant Journeys
6 months ago
Thank you very much for taking the time to leave us a review, First of all we would Iike to apologise for the delay in you getting through to speak with one of our reservations team, on occasions we do encounter busy periods especially when new brochures launch or early booking discount offers land, however, I’m really pleased that you did manage to speak with of our reservation team and hope that we managed to answer all your questions.
The staff I spoke to Lauren and Megan were very friendly, polite and professional. I asked lots of questions and they were able to answer them all and I never felt a bother.
The website is...
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Andrew S
Distant Journeys
6 months ago
Thank you so much for taking the time to share your feedback with us. We’re delighted to hear that Lauren and Megan were able to answer all of your questions and make you feel comfortable throughout the booking process. Providing friendly, professional support is very important to us. We’re also pleased that you found our website and confirmation email helpful, especially the detailed day-by-day information and visa guidance.
Warmest regards,
Andy - Distant Journeys
Date of purchase: 24/01/2026
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Trusted Customer
Feefo Verified
6 months ago
Efficient booking service.
Andrew S
Distant Journeys
6 months ago
Thank you very much for your kind review. We’re absolutely delighted to hear that our team were efficient. If you need anything further or have any questions, do not hesitate to get in touch.
Warmest regards,
Andy - Distant Journeys
Friendly and efficient, answering all of our questions.
Andrew S
Distant Journeys
6 months ago
Thank you very much for your kind review. We’re absolutely delighted to hear that our team were friendly and efficient, and that they were able to answer your questions. If you need anything further or have any additional questions, don’t hesitate to get in touch.
Warmest regards,
Andy - Distant Journeys
Received a written quote detailing the holiday and was able to ask additional questions before paying my deposit
Andrew S
Distant Journeys
6 months ago
Thank you very much for your lovely review, we are delighted to hear that we were able to answer your questions, if at any point you need anything else or have any more questions, please do not hesitate to contact us.
Warmest regards,
Andy - Distant Journeys
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
