Thank you for your feedback on your holiday. Naturally we're very sorry certain aspects of the holiday did not meet your expectations. With regard to the arrival in Melbourne after the overnight flight, we are currently in discussions with our partners in Australia to arrange teas and coffees and a some pastries when you arrive in Melbourne which will give you a chance to relax a little before exploring the city. This will not only give our guests time to freshen up but also provide an opportunity for our guests to become better acquainted with their fellow travellers. In Adelaide, we use a four star rated Mercure hotel and the feedback for the hotel has generally been OK. However an OK rating is not acceptable to Distant Journeys and we have taken the decision to replace this hotel for future tours from April. In respect of the expense - regrettably over the past 18 months the pound has become far weaker against the Australian dollar and many excursions are now more expensive as a result. We hope these elements of your holiday did not detract too much from your overall enjoyment of Australia. With very best wishes
Excellent service and a very enjoyable holiday! The staff in the UK were always on hand to answer any queries and kept me fully informed before my holiday.
The holiday was well planned and the tour...
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Product reviews
Date of purchase: 13/01/2017
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Mr John Wriglesworth
Feefo Verified
9 years ago
What Mr John Wriglesworth said about Distant Journeys:
Documentation and tickets etc all ok.
The tour itself was well organised and hotels and coach drivers were very good.
I think it would benefit from a few more days to ease the pace a little, but...
Excellent service. Friendly staff who dealt with any requests for further information promptly. Kept me informed with regular emails updates on my holiday.
Product reviews
Date of purchase: 09/01/2017
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Mrs Susan Renton
Feefo Verified
Kirkcaldy, Fife
9 years ago
What Mrs Susan Renton said about Distant Journeys:
Excellent. Good communication with all our enquiring, & a lovely, personal touch with UK Distant Journey office staff .... checking with us one week before departure, whether we had any last minute...
Excellent. Courtesy call week before I traveled in case I had any questions. All questions answered immediately staff had excellent knowledge of tour including airports etc
Product reviews
Date of purchase: 15/01/2017
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Mr Robert Howell
Feefo Verified
Battle
9 years ago
What Mr Robert Howell said about Distant Journeys:
Really enjoyable holiday, very well organised. The hotels were very good only one we had to change our room in Singapore where we had a super king bed and we asked for twin but it was soon altered. ...
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Alex Helsby
Distant Journeys
9 years ago
We are delighted to hear you enjoyed your recent Magnificent New Zealand tour. We were very sorry to hear the Tranz Alpine Express was cancelled due to flooding on the track. The refund has been arranged to you both today. We hope to welcome you on another Distant Journeys tour in the future.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
