Good customer service for a booking for 2027. I hope the holiday stands by the expectations.
Shame I couldn't change the flights as wanted
Andrew S
Distant Journeys
24 days ago
Thank you for your kind feedback. We're delighted to hear that you had a positive booking experience with our reservations team for your Vietnam and Cambodia holiday. We're sorry we weren't able to accommodate your preferred flight changes on this occasion, but we appreciate your understanding. We hope every aspect of your holiday lives up to your expectations and that you enjoy an unforgettable journey. We look forward to hearing all about it on your return.
Warmest regards,
Andy – Distant Journeys
Date of purchase: 20/06/2026
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Carole Connor
Feefo Verified
1 month ago
What Carole Connor said about Distant Journeys:
Experienced and helpful staff making booking a good experience.
Confirmation paperwork/itinerary forwarded immediately
Andrew S
Distant Journeys
24 days ago
Thank you very much for your kind review! We are extremely pleased to hear our staff were helpful and knowledgeable when booking your holiday, this is exactly the kind of customer service we pride ourselves on. We thank you for choosing us and look forward to hearing all about your tour to Japan on your return.
Warmest regards,
Andy – Distant Journeys
Simple booking process with plenty of help from a knowledgeable administrator
Andrew S
Distant Journeys
24 days ago
Thank you for your wonderful review! We are glad that your booking experience was positive one and we look forward to welcoming you on our Treasures of Sri Lanka tour.
Warmest regards,
Andy – Distant Journeys
Booked a trip to India yesterday. It was extremely straightforward and comprehensive. The two members of staff I spoke to were professional and friendly. They made the process very easy.....
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Andrew S
Distant Journeys
24 days ago
Thank you very much for your kind review! We are extremely pleased to hear our staff were helpful and professional when booking your holiday, this is exactly the kind of customer service we pride ourselves on. We thank you for choosing us and look forward to hearing all about your tour to India on your return.
Warmest regards,
Andy – Distant Journeys
Date of purchase: 19/06/2026
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Patrick Callan
Feefo Verified
1 month ago
What Patrick Callan said about Distant Journeys:
We have made our first reservation with Distant Journeys and have given the rating based on our initial experience however we will elaborate further followng the holiday experience.
Andrew S
Distant Journeys
24 days ago
Thank you for your feedback and for choosing Distant Journeys for your holiday. We’re delighted to hear that your initial booking experience has been a positive one. We appreciate you taking the time to share your first impressions and understand that your rating reflects the service you've received so far. We hope you have a wonderful trip to New Zealand and look forward to hearing all about it on your return home. Wishing you an unforgettable journey and many wonderful memories.
Warmest regards,
Andy – Distant Journeys
Yes - an outstanding tour in every way. Well planned, led by an experienced and knowledgeable tour leader and was a comprehensive tour of a fascinating country. The staff at the head office were...
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Andrew S
Distant Journeys
26 days ago
Thank you for your kind feedback. We’re delighted to hear that you had a wonderful experience on your tour to China. It is especially rewarding to know that you found the itinerary to be well planned and comprehensive, and that your tour leader's experience and knowledge helped bring this fascinating country to life. We are also pleased to hear that our head office team were friendly, professional and helpful, this is exactly the kind of service we aim to provide for all our customers. Your kind comments mean a great deal to us, and we sincerely appreciate you taking the time to share your experience. We hope to welcome you on another adventure with us in the future.
Warmest regards,
Andy – Distant Journeys
Thank you for your kind feedback. We’re delighted to hear that you had a positive experience with Distant Journeys. Our team always aims to provide reliable communication, answer questions promptly, and deliver the level of customer service our clients deserve. We look forward to welcoming you on our Treasures of Sri Lanka tour and can’t wait to hear all about it on your return home.
Warmest regards,
Andy – Distant Journeys
My customer service representative, Jack couldn't have been more helpful. He spent time to ensure that our travel arrangements met our needs.
Andrew S
Distant Journeys
24 days ago
Thank you very much for your kind feedback. We are absolutely delighted to hear that the service Jack provided was friendly, positive, and made a great impression. This is exactly the level of care and service we aim to deliver to all our customers. We hope you have a wonderful time exploring Nepal and Bhutan, and we look forward to hearing all about your experiences on these tours, as well as your upcoming adventure to Uzbekistan next year.
Warmest regards,
Andy – Distant Journeys
Unfortunately my holiday to Japan in 2026 was cancelled due to unrest in middle east, Distant Journeys refunded all my money and I have booked for 2027
Andrew S
Distant Journeys
24 days ago
We are deeply sorry that your planned Japan holiday in 2026 had to be cancelled, but we are delighted that your refund was processed smoothly and that you have chosen to rebook your journey for 2027. You’re understanding and patience during what was an unexpected situation are greatly appreciated. We look forward to welcoming you on your Japan adventure next year and hope it will be a truly memorable and wonderful experience. Thank you again for your continued trust and support.
Warmest regards,
Andy – Distant Journeys
Date of purchase: 11/06/2026
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Judith Crabtree
Feefo Verified
1 month ago
What Judith Crabtree said about Distant Journeys:
They took very good care of customers idurong the middle East crisis
Andrew S
Distant Journeys
24 days ago
Thank you for your kind words. We're delighted to hear that you felt well looked after during such a challenging and uncertain time. The safety and wellbeing of our customers is always our highest priority, and our team worked tirelessly to support everyone and ensure they returned home safely. We truly appreciate your trust in Distant Journeys and are grateful that you chose to travel with us. We look forward to welcoming you on another adventure in the future.
Warmest regards,
Andy – Distant Journeys
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.