This will be our third tour with Distant Journeys. Both previous tours have been excellent. When booking this tour Joe was very helpful in getting quotes and making the amendments to the tour that we...
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David Oliver
Distant Journeys
29 days ago
Thank you very much for your kind review and five-star rating. It is great to hear that you felt both of your previous tours were excellent and Joe will be delighted to read your positive feedback. We really appreciate your repeated custom, and we hope you have an unforgettable experience in New Zealand. Kind regards, Distant Journeys.
Date of purchase: 06/07/2026
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Trusted Customer
Feefo Verified
29 days ago
It is always a real pleasure talking to your staff. My recent dealings were with Denise and Joe. Both are a real credit to your company
From initial enquiry, quote, then a reshuffle of dates and through to the final booking, the Distant Journeys team were very helpful and answered all of my queries efficiently.
A great experience!
Date of purchase: 06/07/2026
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DB
Derek Baker
Feefo Verified
29 days ago
What Derek Baker said about Distant Journeys:
We called to book a trip. The chap was excellent he had visited our destination and was very helpful
We have been with Distant Journeys before and their service far exceeds other tour operators. Their agents are knowledgeable and friendly with expertise in the holidays provided, so they offer good...
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Date of purchase: 04/07/2026
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Trusted Customer
Feefo Verified
1 month ago
Service as required. I don’t agree with constant reviews.
Another great booking with distant journeys, easy to book with good customer service and advice. Would book again and recommend.
Angela
Distant Journeys
1 month ago
Good to know you found it easy to book and good customer service and advice was given. We look forward to you travelling with us, Warm regards, Distant Journeys
Date of purchase: 03/06/2024
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TC
Two very disappointed customers.
Feefo Verified
1 month ago
What Two very disappointed customers. said about Distant Journeys:
Our holiday was cancelled without any warning, which was clearly disappointing, but worse, the customer service to resolve the issue was non existent. Although, the booking policy clearly states that...
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Angela
Distant Journeys
1 month ago
We're very sorry to hear about your experience and understand how disappointing it must have been to have your holiday cancelled, particularly at such short notice. While our booking terms do state that departures may be cancelled if minimum numbers are not met, we recognise that this does not lessen the inconvenience or frustration caused when a holiday is cancelled. It is disappointing to learn that you felt unsupported during the process as this is not the level of customer service we aim to provide, and we're sorry that your interactions with our team left you feeling that your concerns were not taken seriously. We appreciate you highlighting the issues around alternative availability and pricing, as well as the feedback process. When a tour is cancelled and we offer an alternative we are not always able to price match what guests have chosen due to our price promise which our valued customers have come to appreciate. Your comments have been shared with the relevant teams for review so we can assess how we communicate cancellations and improve the support we provide to affected customers as cancellations by us are not a regular occurrence. Thank you for taking the time to share your experience. We value your feedback and regret that we let you down. If you wish to discuss this further then the customer operations manager, Angela, would be more than happy to talk to you regarding your upset as we truly value your feedback.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
