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Charles Tyrwhitt Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 827,473 reviews

Trusted Customer

Feefo Verified

19 years ago

Working in the Army, I am, on numerous occassions, required to wear a suit for…

Working in the Army, I am, on numerous occassions, required to wear a suit for formal events. By talking to colleagues I quickly discovered that Charles Tyrwhitt could deliver a superb standard of...

Product reviews

Date of purchase: 21/02/2007

Trusted Customer

Feefo Verified

19 years ago

Excellent service, great quality shirt, fast postage from the UK to Australia, love the non-iron…

Excellent service, great quality shirt, fast postage from the UK to Australia, love the non-iron fabric.

Product reviews

Date of purchase: 21/02/2007

Trusted Customer

Feefo Verified

19 years ago

not sure if u r asking about the company or the product

Product reviews

Date of purchase: 15/02/2007

Trusted Customer

Feefo Verified

19 years ago

I have always thought that the internet service is very prompt. They are also very informative…

I have always thought that the internet service is very prompt. They are also very informative about what is happening to/with your order.

Product reviews

Date of purchase: 18/02/2007

Trusted Customer

Feefo Verified

19 years ago

I think their non-iron shirts are the best i have ever come across. The fabric has…

I think their non-iron shirts are the best i have ever come across. The fabric has a lovely feels and wears extremely well.

Product reviews

Date of purchase: 20/02/2007

Trusted Customer

Feefo Verified

19 years ago

Excellent website. Goods as described arrived promptly.

Product reviews

Date of purchase: 20/02/2007

Trusted Customer

Feefo Verified

19 years ago

I liked the company, very business like. However, it let me order a shirt which was…

I liked the company, very business like. However, it let me order a shirt which was consequently no longer available. That leads me to believe the website is not regurlarly updated.

Charles Tyrwhitt UK

Charles Tyrwhitt

19 years ago

This is very strange and I cannot apologise enough for this happening. Our website is updated in real time. It should not be possible to order something on the web even if somebody has placed an order for the last one just minutes before. As a safety net, we always keep one product in stock as a "buffer". This should always ensure that our customers are not let down. I am led to believe that what happened here was a case of an incorrect stock record. When our shirt packer went to pull the shirt from its normal location, it was just not there. This is extremely annoying for us because we have lost a customer (and we never like to do that) and even more annoying for you because you have been let down. I can only say that it happens very, very rarely and I do apologise wholeheartedly. I started this business 20 years ago and it pains me as much today to let down a customer as it did back then. Best wishes Nick Wheeler

Product reviews

Date of purchase: 20/02/2007

Trusted Customer

Feefo Verified

19 years ago

Excellent service, products are always very good value for money, particularly when they are sale.

Product reviews

Date of purchase: 18/02/2007

Trusted Customer

Feefo Verified

19 years ago

Very good service indeed - shirts arrived very quickly. Excellent quality. Only problem on last…

Very good service indeed - shirts arrived very quickly. Excellent quality. Only problem on last order was that they did not deduct the postage as per my MBNA Amex card offer. One e-mail to Charles...

Product reviews

Date of purchase: 20/02/2007

Trusted Customer

Feefo Verified

19 years ago

good quality clothing for the price.

Product reviews

Date of purchase: 20/02/2007

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