Charles Tyrwhitt Reviews

Your order is on the way to you but I’m sorry to hear it hasn’t arrived yet! It’s due to be delivered by close of business on Tuesday but please do let us know if the ties haven’t arrived by then and we’ll look into this further. We didn’t make any errors on your order – one offer was redeemed on the order in question and it was requested that we apply another, which is against the terms and conditions of the offers. Nevertheless, as requested, a free tie has been despatched to you.

I’m sorry to hear this! Your order is due to be with you by the end of the day on Wednesday at the latest. Please feel free to contact us directly if you haven’t received anything by then and please don’t hesitate to wait until you receive an order before filling out the feedback form.

Your order should have arrived by the end of the day today so I do apologise if it hasn’t turned up yet! Thank you for bringing this to our attention and we’ll be in touch with you directly to discuss and resolve this.

I’m very sorry to read this but the additional charge hasn’t been issued by us! We only take payment for the order value but, because we are a UK based company, some card issuers will view a purchase from us as ‘foreign’ and apply an additional charge accordingly, even though the order was placed in your local currency! Not all card issuers will apply this charge and those that do won’t apply it all of the time but it may well be worth raising your concerns with the issuer of your card and using a different one to order from us in future.