Thank you for taking the time to leave your review.
We're very sorry to hear of your disappointment. We completely understand how frustrating it must have been to wait for your watch, only to find that we were ultimately unable to fulfil your order.
While we're pleased to hear that our store team looked after you well and kept you informed throughout, we appreciate that this doesn't make up for the inconvenience and disappointment caused.
Please accept our sincere apologies for this experience. Your feedback has been shared with the relevant teams so we can review how stock availability is communicated and help prevent similar situations in the future.
We hope we'll have the opportunity to provide you with a much better experience in the future.
Date of purchase: 12/06/2026
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Trusted Customer
Feefo Verified
28 days ago
Extremely helpful staff on both occasions. From when I walked into the shopped and going back to pick up the gift .
I also purchased another piece of jewellery.
Clogau is a second generation family business based in Wales. For over 30 years, our growing range of jewellery has captured the hearts and imaginations of jewellery lovers from far and wide. Every piece we create contains rare Welsh gold from the Snowdonia mountains.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Clogau is a second generation family business based in Wales. For over 30 years, our growing range of jewellery has captured the hearts and imaginations of jewellery lovers from far and wide. Every piece we create contains rare Welsh gold from the Snowdonia mountains.