Fast delivery but the goods just arrived. Lucky I was working from home otherwise would have missed the delivery. No email or communication telling me goods have been dispatched etc.
ChairOffice
ChairOffice
11 years ago
Thank you for your review and we are happy that you are pleased with your order. The couriers should email and text you with the delivery time so I will take this up with them. They will always leave a card should you not be in and then will rearrange another delivery.
Jamie Welch
was able to answer queries over the phone. Not kept waiting in a queue. Swiftly placed order once questions answered. Very impressed with next day delivery. product came well packaged.
ChairOffice
ChairOffice
11 years ago
Thank you for your excellent review and we wish are pleased that the chair meets your expectations.
Jamie Welch
Parts of delivery went missing but eventually it was traced and delivered. Could have done more for prompt delivery
ChairOffice
ChairOffice
11 years ago
Good Morning and please accept our apologies with regards to the delivery. We were trailing a new delivery company as they had promised great results but this was not the case and we are no longer going to use them.
I am really pleased that you are happy with the product though.
Jamie Welch
I was unimpressed by the quality of the chair and when I emailed and tried calling the company... No reply or answer.
ChairOffice
ChairOffice
11 years ago
Thank you for your feedback and I would like to apologise that you have found these things to be the case. I have checked all of our email database and cannot find an email from yourself at all.
We do take pride in our customer service along with our products and had we known would have certainly organised a replacement chair immediately to solve the problem.
I will be looking into this and again would like to apologise however I am struggling to find that this complaint has ever been logged.
Jamie Welch
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.