I am sorry but would disagree. We do state that refunds on returned unwanted items can take take up to 7 working days as we are firstly in the hands of the couriers and then these items have to be inspected. We did refund on the sixth working day.
Jamie Welch
Product reviews
Date of purchase: 20/08/2015
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Trusted Customer
10 years ago
Good service. Product was damaged and they replace with minimal fuss
Product reviews
Date of purchase: 24/08/2015
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Trusted Customer
10 years ago
Once I had the correct wheel to replace the broken one on delivered Chair, Great.
Product reviews
Date of purchase: 26/08/2015
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Trusted Customer
10 years ago
Excellent service and get the desk with next day delivery. Highly recommended!
We asked for the chairs to be delivered pre-assembled and they came flat packed. One chair has a broken leaver.
I have emailed today requesting a replacement chair.
ChairOffice
ChairOffice
10 years ago
Thank you for your review. You did in actual fact order the un assembled and did not pay for any assembly.I apologise for one arriving with a broken lever and we have dispatched a new mechanism.
Jamie Welch
Very helpful but provided some misinformation in response to an assemble question. Wasn't an issue. I worked out were the extra part , not shown or mentioned on the assembly instructions, had to go.
ChairOffice
ChairOffice
10 years ago
Thank you for your review.We are pleased that you find the chair comfortable but am sorry the wrong information was given as our staff do undertake a large amount of product training and i will look into this.
Jamie Welch
There was a mix up on the delivery meaning that the Fulkrum chair was not included but as soon as I rang, Chair Office arranged the delivery for the next day. I was very pleased with such a quick...
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ChairOffice
ChairOffice
10 years ago
Thank you for your review. Please accept our apologies due to a courier error but I am pleased that it was remedied quickly and that you are pleased with the chairs.
Jamie Welch
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