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Celebrity Cruises Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,479 reviews

Trusted Customer

11 years ago

As has been notified to Celebrity in the past, we have experienced service ranging from…

As has been notified to Celebrity in the past, we have experienced service ranging from excellent to very poor (our last cruise was a catalogue of poor service, facilities etc.). Because of previous...

Trusted Customer

11 years ago

Pricing invoices complicated with 3-2-1 offer. Still being charged for on board spend according to…

Pricing invoices complicated with 3-2-1 offer. Still being charged for on board spend according to latest bill.

Trusted Customer

11 years ago

Having thoroughly enjoyed our first Celebrity cruise. We are really looking forward to our next…

Having thoroughly enjoyed our first Celebrity cruise. We are really looking forward to our next one in July. Due to difficulty navigating the new web site, I seemed unable to pay the balance on line....

Trusted Customer

11 years ago

Easy to deal with. Informative and friendly.

Trusted Customer

11 years ago

The first day boarding and evening meal seating arrangements were chaotic it seemed as though…

The first day boarding and evening meal seating arrangements were chaotic it seemed as though there were not enough waiting staff even though they did their best to cope. Had to wait far too long for...

Trusted Customer

11 years ago

Took over 2 weeks and constant calls from myself to get a group quote, not…

Took over 2 weeks and constant calls from myself to get a group quote, not a good service

Trusted Customer

11 years ago

Great service, great entertainment and great food. The most relaxing holiday I can remember.

Trusted Customer

11 years ago

Excellent raise. Staff were attentive. Cleanliness was excellent which is a must for me.

Trusted Customer

11 years ago

I had to cancel my trip on the actual day it was due to leave the…

I had to cancel my trip on the actual day it was due to leave the UK due to the sad passing of my partners father. While the individual who I spoke with managed the call empathetically it is grossly...

Celebrity Cruises

11 years ago

Thank you for your feedback. I'm very sorry that this survey was sent to you following the cancellation of your cruise. I do appreciate that this caused you unneccessary upset. Please be assured that following your feedback, we will review whether there is a way for us to stop certain surveys from being sent out. Apologies again, Kind regards, Lois Charters Celebrity Cruises

Trusted Customer

11 years ago

Brilliant cruise ship, excellent facilities and the food is fantastic. Have done 2 cruises on…

Brilliant cruise ship, excellent facilities and the food is fantastic. Have done 2 cruises on Celebrity Eclipse now and wouldn't hesitate to do another one.

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