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Celebrity Cruises Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,524 reviews

PETER JAMES NEWMAN

Feefo Verified

GBR

1 month ago

Celebrity Cruises

1 month ago

Thank you for rating our service 5 stars, Peter!

Trusted Customer

Feefo Verified

1 month ago

Buyer beware of flights included!

Advertisement stated flights included, but they were not on the booking form Tried phoning , agent hung up! 2nd call no answer held on hold for 35 minutes. Terribly disappointed in service,! ...

Celebrity Cruises

1 month ago

Thank you for your feedback. We’re very sorry to hear about your experience and the confusion regarding the flights offer. We also apologise for the difficulty you faced when trying to contact us—this is not the level of service we aim to provide. Your comments have been shared with the relevant teams for review and an agent will be assigned to assist further. We truly appreciate your past support and regret that this experience did not meet expectations. Thank you for bringing this matter to our attention.

PAUL LOWICK

Feefo Verified

1 month ago

Celebrity Cruises

1 month ago

Thank you for rating our service 5 stars, Paul!

Trusted Customer

Feefo Verified

1 month ago

Great cruise line

Great quality cruise, service generally great, great entertainment and just all round my favourite cruise line

Celebrity Cruises

1 month ago

Thank you so much for your lovely feedback!

Trusted Customer

Feefo Verified

1 month ago

Not excellent and not bad.

Good so far. Average information let’s see how it goes. Only booking so far it’s the trip and service that will count.

Celebrity Cruises

1 month ago

Thank you so much for your feedback, we truly hope that you have a wonderful time onboard and we look forward to having you sail with us!

Trusted Customer

Feefo Verified

1 month ago

Emma Ash sorted out my booking in minutes.

Emma Ash was on the case like a shot. A late cancellation reappeared on the system and I range Emma to secure it form me and sort out some special requirements. She was excellent and the whole...

Celebrity Cruises

1 month ago

Thank you for your feedback, we're delighted to hear that Emma offered an easy booking experience and we look forward to welcoming you onboard!

Trusted Customer

Feefo Verified

1 month ago

Very helpful and clear communication

Celebrity Cruises

1 month ago

Thank you for your feedback.

HEATHER PEARCE

Feefo Verified

GBR

1 month ago

What HEATHER PEARCE said about Celebrity Cruises:

Good call centre help

The person I spoke to listened and quickly reassured me and dealt with my query clearly and efficiently.

Celebrity Cruises

1 month ago

Thank you for your feedback, Heather. We look forward to welcoming you onboard!

CHARLES BEATTIE

Feefo Verified

GBR

1 month ago

What CHARLES BEATTIE said about Celebrity Cruises:

Thank you for your service Celebrity

Thoroughly professional, engaging and helpful service. We wanted to change to a different cruise and the customer services agent (Madre) made it so very simple for us to do exactly that. First class...

Celebrity Cruises

1 month ago

Thank you for your feedback, Charles. We're happy to hear that Madre was able to help you change your cruise and that she made this process very easy for you. We look forward to welcoming you onboard!

Trusted Customer

Feefo Verified

1 month ago