I ordered a coffee machine which included installation and found out the day before the delivery that it wasn't and that I should have paid extra money for that. The offer was an old offer still on...
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Steve
Caterkwik
7 years ago
We are really sorry for the problems experienced with your order. Upon investigation the installation "option" was unavailable for selection. This option should have been available with the respective additional cost clearly explained. We're double checking our Fracino product listings right now.
From my first contact with Cater-Kwik noting was to much trouble all questions answered by knowledgeable staff, even down to a last minute change of address (fridge was already on the van).Delivery...
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Luke
Caterkwik
7 years ago
We're glad to hear that you have received a pleasant experience with us from start to finish! Thanks for the kind comments and we hope you will continue to use us in the future!
Product reviews
Luke
Caterkwik
7 years ago
Fantastic to hear! We're glad you enjoy your product and that we were able to provide good service to you!
Ordered a glass washer online and it took 7 days for delivery, which is a shame for a company that says they try to get the majority of products out next day. I was asked to provide my experience via...
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Steve
Caterkwik
7 years ago
We are really sorry for the extended lead time and the lack of communications as per our procedures. We pride ourselves on liaising closely with our customers regarding deliveries and on this occasion we've investigated why you did not receive this level of service. We are working hard to improve our stock visibility online. We're glad you are enjoying the new glasswasher and thank you sincerely for your feedback
Steve
Caterkwik
7 years ago
We are really sorry for the extended lead time and the lack of communications as per our procedures. We pride ourselves on liaising closely with our customers regarding deliveries and on this occasion we've investigated why you did not receive this level of service. We are working hard to improve our stock visibility online. We're glad you are enjoying the new glasswasher and thank you sincerely for your feedback
Product reviews
Date of purchase: 16/08/2018
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TC
Trusted Customer
7 years ago
What Trusted Customer said about Caterkwik:
Efficient and fast
Luke
Caterkwik
7 years ago
That's great to hear, thanks for your comment!
Product reviews
Luke
Caterkwik
7 years ago
We're glad to hear that you're satisfied with your product! We hope it serves you well!
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.