CartridgeMonkey.com Reviews

Hello Ian, Thank you for sharing your feedback with us. I am truly sorry to hear about the inconvenience you experienced with your recent delivery. We understand how important it is to have flexible delivery options, especially in today's busy world. Your suggestion to allow parcel deliveries to a neighbor is valuable, and I will be sure to pass it along to our team for consideration as we strive to improve our services. I'm truly sorry for the delay in your 24-hour delivery. I understand that this caused significant disruption, particularly in rescheduling your medical appointment, which is unacceptable. Please know that we take such issues seriously and will investigate this matter to prevent similar occurrences in the future. Your feedback is crucial to us, and we appreciate your patience and understanding. If there is anything we can do to assist you further or to make up for this inconvenience, please do not hesitate to let us know. Thank you for bringing this to our attention.Please let me know directly if there is anything more we can do. Thank you Lou

Hello Cal, Thank you for reaching out to us and for your recent purchase of the toner. I’m sorry to hear that it wasn’t what you expected. I understand how frustrating it can be when something doesn’t work out as planned. Our return policy is designed to ensure the safety and quality of products for all our customers. Once a toner has been opened, it becomes unsellable, which is why we’re unable to accept returns for opened items. This policy helps us maintain the highest standards of product integrity and customer satisfaction. However, we genuinely value your satisfaction and want to help find a solution. I have tried to contact you directly, sadly I was unable to reach you. Please contact me directly on 0345 365 3605, I would really like to discuss this further. Again, I'm sorry for any inconvenience this has caused. Thank you for your understanding and for choosing us. If you have any further questions or need assistance, please don’t hesitate to reach out. Best regards,