Disappointed with the service I received following a complaint I made (despite being a long term customer of your firm)
I may well not order from Cartridge Monkey again ( & inform my friends...
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Louise
CartridgeMonkey.com
9 years ago
Hello Richard, thank you for speaking with me today. I'm sorry to hear you were unhappy with your shopping experience with us. Let me assure you we never wish customers to leave us feeling this way. I can see customer service has resolved the problems you had incurred and after our chat today you will reconsider us again when shopping for ink and toner.
CU
Customer
9 years ago
Thank you for ringing me, appreciated. I think as a courtesy you should definitely send me a couple of complimentary cartridges for the time & inconvenience this has caused me. Reference to my record will show I am entirely honest reliable customer & very happy with the service I have received in the past.
Regards,
Dr Richard Machell
Product reviews
Louise
CartridgeMonkey.com
9 years ago
Hello Richard, thank you for speaking with me today. I'm sorry to hear you were unhappy with your shopping experience with us. Let me assure you we never wish customers to leave us feeling this way. I can see customer service has resolved the problems you had incurred and after our chat today you will reconsider us again when shopping for ink and toner.
Excellent service - only gave 4 stars because you don't have a recycling option - For example, if I could send my empty cartridges back to you by Freepost and being a responsible service/commodities...
Reasonably happy...found out afterwards that there were discount codes for 3% ....would have been helpful to be led/pointed at this during transaction.
Launched in 2003 CartridgeMonkey has become the best loved supplier of printer cartridges in the UK. We Provide great value, low cost cartridges and pride ourselves on fantastic customer care that you can rely on.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Launched in 2003 CartridgeMonkey has become the best loved supplier of printer cartridges in the UK. We Provide great value, low cost cartridges and pride ourselves on fantastic customer care that you can rely on.