CartridgeMonkey.com Reviews

I think it is worth pointing out that I have used Cartridge Monkey for several years and have found them cost-effective and efficient - even on the occasions when a mistake has been made. I appreciate too the telephone call from Louise which seemed an expression of genuine regret at the issue. I must say that such a call as soon as I had reported the wrong cartridge being sent would have been much better in terms of customer relations rather than one at the end of the process. The issue is the extent to which processes are customer-focused or company-focused - the current system seems the latter whereas an early phone call would have been the former. My annoyance stems from wasting a day waiting to sign for what turned-out to be the wrong cartridge which was compounded by then having to spend another day waiting around at home to sign for the replacement/return the wrong cartridge. This was not helped by an email saying I would not receive a refund until the wrong cartridge was returned and checked-in - as if it was me who had started this issue rather than a (**Word removed by Feefo**) in the company somewhere and I was completely untrustworthy. The right thing to do would have been to ring as soon as I complained about the wrong cartridge being sent and send out immediately a replacement. Louise has suggested not all customers are honest enough to return the wrongly-sent cartridge in these circumstances - though I can't see what use a printer cartridge that doesn't fit one's printer can be. Even so it might be considered better to accept this probable minimal loss through occasional non-returns rather than the loss of an established customer.